Peter Odeh-ukoli

• Installed, configured, and troubleshot both server hardware and software components, including operating systems.

• Conducted daily system monitoring to ensure the integrity of servers, networks, and related systems.

• Oversaw the full hardware lifecycle, including procurement, configuration, and installation of desktops, laptops, peripherals, and mobile devices for new and existing users.

• Provided end-to-end technical support, resolving complex network connectivity and infrastructure issues for users.

• Developed troubleshooting scripts and guided help desk staff in diagnosing and resolving technical problems.

• Supported both VOIP and POTS-based phone systems, ensuring uptime and addressing user issues quickly.

• Kept detailed records of repairs, upgrades, and system modifications for budget planning and future reference.

• Maintained strict adherence to privacy standards while handling sensitive company data during daily operational duties, ensuring compliance with security protocols.

• Provided expert-level support over the phone, helping users diagnose and resolve technical problems quickly, often under tight deadlines, to ensure minimal disruption to business operations.

Managed the Compassus IT Asset management hardware from the corporate office consisting of over 12 thousandlaptops, 25 thousand tablets, and 30thousand cell phones

Created, implemented and monitored corporate Assets by managing and followingpolicies and procedures guided by corporate asset compliance and provisioning.

Implemented procedure to streamline wasteful asset while increasing value byassessment and recommendation to recycle depreciated assets through our ISO NIST industry partners.

Provided state-of-the-art support by providing equipment to our programs through online acquisition and shipping.implement and manage multi secured IT hardware asset inventory location.

Implemented IT hardware standards by identifying business users through requirements.

Reduced annual new IT hardware expenses generating over $1 million in savings.

Negotiated and managed IT vendors

Managed cross-function reclamation tickets, presented monthly reports to Vice Presidentof IT regarding equipment in reclamation forDecision making process.

Managed recycled equipment with our NIST partners including, AT&T, Verizon, US Cellular and ER2

Performed equipment acquisition and managed all inventory across the organization using Citrix Samange inventory system

Performed time estimated project related task such as assisting in policy implementation and prevention and procedures.

Interacted with department heads regarding equipment life cycle, warranty expiration and extension and equipment decommissioning.

• Assisted customers by providing instructional support and troubleshooting technical issues, including password resets, account customization, and resolving software, hardware, and network problems on a variety of devices (computers, mobile devices, printers).

• Opened and documented service tickets, ensuring user information and issue details were captured accurately.

• Conducted diagnostic tests to identify issues, determined necessary repairs, and tracked progress through resolution.

• Performed routine maintenance checks on equipment and systems to ensure optimal performance.

• Provided remote desktop support to users at multiple locations, helping them resolve technical issues quickly and efficiently.

• Trained new team members on troubleshooting techniques, company software, and hardware to ensure smooth onboarding and team performance.

• Collaborated with the Escalations Team to resolve complex issues that first-line support couldn't handle.