PETER SAAD
Murfreesboro
Summary
Information Technology professional with over 7 years of experience in IT systems management and end-user support within enterprise environments. Expertise in leading IT operations, managing vendor services, and executing projects that improve efficiency and compliance. Holds a Bachelor’s degree in Tourism & Hotel Management, providing a strong foundation in hospitality. Bilingual in Arabic and English, effectively supporting diverse teams and aligning technology solutions with organizational objectives.
Overview
9
9
years of professional experience
Work History
Field Technician (Vanderbilt Hospital)
NTT Data
09.2022 - Current
- Managed IT support operations for desktops, servers, networking equipment, and printers in healthcare setting.
- Ensured system availability and data integrity through preventative maintenance and security updates.
- Coordinated IT projects, including installation of racks, cabling, and infrastructure for enterprise applications.
- Delivered technical guidance and training to staff to promote efficient system adoption.
- Maintained comprehensive IT documentation to meet compliance and audit standards.
Team Leader (DELL)
FedEx Supply Chain
07.2019 - 08.2022
- Directed daily IT support and troubleshooting for multiple facilities, leading a team of technicians.
- Coordinated vendor relations to manage warranty services and procurement processes.
- Produced performance and incident reports to inform IT strategy and budgeting decisions.
- Implemented security patches and upgrades to protect systems and ensure compliance standards.
- Mentored team members, enhancing troubleshooting efficiency and customer service skills.
Network & Systems Technician
FedEx Supply Chain
05.2018 - 07.2019
- Installed and maintained network infrastructure, including fiber optic and Ethernet cabling.
- Delivered tier-3 support for servers, SaaS applications, and networking services across multiple sites.
- Managed daily server operations, ensuring system backups and routine upgrades occurred seamlessly.
- Utilized expertise in TCP/IP, VLANs, routing, and firewall policies to secure networks.
Server Support Technician
Quanta Manufacturing
01.2017 - 05.2018
- Provided technical support for enterprise server hardware and operating systems.
- Diagnosed and resolved connectivity and hardware issues to minimize downtime.
- Assisted in installations, configurations, and maintenance of systems.
- Collaborated with IT teams to escalate and resolve complex technical challenges.
Education
Bachelor of Science - Tourism & Hotel Management
Helwan University
High School Diploma - undefined
Beni Souif High School
Skills
- IT Infrastructure & Systems Management
- Multi-Property IT Operations Support
- End-User Training & Documentation
- Vendor & Project Management
- Hospitality Systems (PMS, POS, Back Office)
- IT Security & Compliance (PCI, Marriott Standards)
- Network Troubleshooting (TCP/IP, VLANs, Routing, Switching)
- Windows OS & Microsoft Office Suite
- Hardware/Software Repair & Upgrades
- Bilingual: Arabic & English
Timeline
Field Technician (Vanderbilt Hospital)
NTT Data
09.2022 - Current
Team Leader (DELL)
FedEx Supply Chain
07.2019 - 08.2022
Network & Systems Technician
FedEx Supply Chain
05.2018 - 07.2019
Server Support Technician
Quanta Manufacturing
01.2017 - 05.2018
Bachelor of Science - Tourism & Hotel Management
Helwan University
High School Diploma - undefined
Beni Souif High School
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