Peyton Green
Whitwell
Summary
General Manager with a proven track record at Scenic Suds Car Wash Express, driving over two million dollars in sales. Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, competitiveness, critical thinking, effective communication, and strong decision-making abilities.
Overview
7
7
years of professional experience
Work History
General Manager
Scenic Suds Car Wash Express
Chattanooga, TN
03.2021 - Current
- Led the company in total membership sales before advancing to general manager role.
- Oversaw site maintenance to guarantee optimal equipment functionality.
- Increased active member base by 20%.
- Managed site cleanliness operations to ensure a safe and welcoming environment.
- Spearheaded membership sales strategies, contributing to overall company growth before advancing to general manager role.
- Mentored and developed future general managers through structured training programs.
- Facilitated employee training utilizing developed strategies to enhance membership sales at managed location.
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Analyzed and refined front-end workflows to optimize service delivery and enhance collaboration among teams.
- Implemented new strategies to improve the optimization of the software that was used in our day to day activities.
- Solved many unsolved problems relating to the software and hardware of our membership interface.
- Implemented quality control measures to maintain high service standards.
- Developed training programs for new employees, improving onboarding process.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw inventory management, reducing waste and optimizing supply chain processes.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Customer Service Specialist
Dick's Sporting Goods
Chattanooga, TN
12.2018 - 11.2020
- Led the region in protection plan sales.
- Led the region in credit card signups.
- Implemented strategies to boost customer retention, evidenced by increased loyalty reward signups.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and managed returns, ensuring customer satisfaction and operational efficiency.
- Led initiatives to improve service protocols, resulting in more efficient workflows and increased customer loyalty.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Coordinated inventory management, ensuring timely restocking and accurate product displays.
- Supervised daily operations to ensure team adherence to safety and quality standards.
- Trained and mentored staff on best practices for customer service and operational efficiency.
Education
Associate of Science - Business Management
Chattanooga State Community College
Chattanooga, TN05-2020
Skills
- Leadership and team building
- Proficient in Equipment Maintenance
- Problem resolution
- Competitive
- Commitment to growth
- Critical Thinking
- Team player
- Proficient in technology
- Software Implementation
- Verbal and written communication
- Employee development
- Expense control
Accomplishments
- Played Baseball at Bryan College for 2 years.
- Personally sold 1500 memberships across 3 locations while at Scenic Suds.
- Generated $2.5M in total sales as General Manager of the Scenic Suds Broad Street location.
Timeline
General Manager
Scenic Suds Car Wash Express
03.2021 - Current
Customer Service Specialist
Dick's Sporting Goods
12.2018 - 11.2020
Associate of Science - Business Management
Chattanooga State Community College