Peyton Monroe
Nashville,TN
Summary
Experienced Director with a demonstrated history of success in sales and business development within the hospitality industry. Proven ability to create and execute innovative beverage programs, driving revenue growth and profitability. Skilled in building and leading high-performing teams, fostering a culture of excellence and collaboration. Strong track record of forging strategic partnerships and cultivating lasting client relationships. Now seeking to transition into a remote position, leveraging expertise in sales and business acumen to contribute to remote teams and drive business success from anywhere. Eager to embrace the flexibility and opportunities of remote work while continuing to deliver exceptional results.
Overview
7
7
years of professional experience
Work History
Beverage Director
Make A Play Hospitality
04.2023 - 04.2024
- Implemented innovative beverage strategies resulting in consistent weekly profit percentage increases, demonstrating keen ability to analyze market trends and capitalize on revenue opportunities.
- Developed signature drink creations featured in Forbes Magazine, showcasing creativity and industry recognition for excellence in mixology and beverage curation.
- Spearheaded successful launch of three distinct restaurant concepts each valued at over $1 Million each, demonstrating proficiency in conceptualization, planning, and execution of new ventures.
- Utilized strategic pricing and cost management techniques to optimize profitability margins across all beverage offerings, driving financial success for each establishment.
- Established strong vendor relationships and negotiated favorable terms, ensuring quality product sourcing at competitive prices, thus enhancing overall cost-effectiveness and profitability.
- Implemented staff training programs to elevate service standards and enhance customer experience, resulting in increased patron satisfaction and repeat business, further contributing to revenue growth
Bartender
Bartaco
07.2021 - 08.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Assistant Store Manager
Starbucks
09.2017 - 06.2021
- Consistently met or exceeded sales targets, leveraging strategic planning, promotional initiatives, and customer relationship management techniques to drive revenue growth and enhance overall store performance.
- Demonstrated strong leadership and decision-making abilities in overseeing day-to-day store operations, addressing customer concerns, and resolving operational issues promptly and effectively.
- Acted as a liaison between store management and corporate headquarters, providing valuable insights, feedback, and recommendations to drive continuous improvement and operational excellence.
- Fostered positive work environment conducive to teamwork, collaboration, and employee engagement, leading to increased staff retention and morale.
- Played key role in optimizing inventory management processes, minimizing waste, and maximizing product freshness, resulting in improved cost control and profitability.
- Developed and implemented standard operating procedures (SOPs) that have stood the test of time, enhancing operational efficiency, consistency, and compliance across multiple Starbucks locations.
- Successfully executed quarterly seasonal flips, ensuring timely and seamless transitions between menu offerings, promotional items, and store layouts to align with Starbucks brand standards and customer preferences.
Sales Consultant
Best Buy
07.2018 - 09.2019
- Cultivated and maintained strong, trust-based relationships with clients through attentive listening, personalized service, and tailored solutions, resulting in a loyal customer base and repeat business.
- Consistently surpassed individual sales targets by effectively leveraging product knowledge, persuasive communication, and relationship-building skills to meet and exceed customer needs and expectations.
- Played a pivotal role in driving team success by leading by example and inspiring colleagues to achieve and exceed sales goals, resulting in top-performing sales performance metrics for the team.
- Utilized CRM systems and sales analytics tools to track and analyze sales performance data, identify areas for improvement, and optimize sales processes for increased efficiency and effectiveness.
Marketing and Sales Intern
The Bozzuto Group
05.2019 - 08.2019
- Spearheaded the development of a comprehensive marketing plan for a luxury real estate property in Chicago, conducting market research, competitor analysis, and demographic profiling to inform strategic decision-making and target audience identification.
- Crafted compelling marketing messaging and branding strategies to highlight the unique features and benefits of the property, effectively differentiating it from competitors and appealing to affluent clientele.
- Leveraged digital marketing channels, including social media platforms, email marketing campaigns, and targeted online advertising, to increase property visibility, engagement, and lead generation.
- Successfully executed the marketing plan, coordinating promotional events, virtual tours, and open houses to showcase the property to prospective buyers and tenants, resulting in a significant increase in inquiries and property showings.
- Collaborated with the sales team to provide marketing support and collateral, including brochures, presentations, and promotional materials, to facilitate the sales process and drive conversions.
- Managed the property's social media profiles, creating engaging content, implementing a content calendar, and monitoring analytics to optimize performance and enhance brand presence across various platforms.
- Cultivated relationships with key stakeholders, including real estate agents, brokers, and industry influencers, to expand the property's network and generate referral business opportunities.
- Analyzed campaign performance metrics and sales data to evaluate the effectiveness of marketing efforts, identify areas for improvement, and make data-driven recommendations for future marketing initiatives.
Education
Bachelor of Science - Business Communications
Arizona State University
Tempe, AZCertified Level One Sommelier -
Court of Master Sommeliers
Skills
- Communication
- Time Management
- Adaptability
- Self Motivation
- Creativity
- Technically Proficient
- Problem Solving
- Collaboration
- Leadership
- Project Management
- Attention to Detail
- Brand Promotion
Timeline
Beverage Director
Make A Play Hospitality
04.2023 - 04.2024
Bartender
Bartaco
07.2021 - 08.2023
Marketing and Sales Intern
The Bozzuto Group
05.2019 - 08.2019
Sales Consultant
Best Buy
07.2018 - 09.2019
Assistant Store Manager
Starbucks
09.2017 - 06.2021
Bachelor of Science - Business Communications
Arizona State University
Certified Level One Sommelier -
Court of Master Sommeliers
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