Peyton Monroe
Nashville
Summary
Experienced Director with a demonstrated history of success in sales and business development within the hospitality industry. Proven ability to create and execute innovative programs, driving revenue growth and profitability. Skilled in building and leading high-performing teams, fostering a culture of excellence and collaboration. Strong track record of forging strategic partnerships and cultivating lasting client relationships. Now seeking to transition careers into the veterinary field and furthering my education by pursuing a second B.S. in Biological Sciences Pre-Vet program.
Overview
7
7
years of professional experience
Work History
Beverage Program Director
SupperClub On Belcourt
04.2023 - Current
- Implemented innovative beverage strategies resulting in consistent weekly profit increases, demonstrating keen ability to analyze market trends and capitalize on revenue opportunities.
- Developed signature drink creations featured in Forbes Magazine, showcasing creativity and industry recognition for excellence in mixology and beverage curation.
- Spearheaded successful launch of three distinct restaurant concepts each valued at over $1Million each, demonstrating proficiency in conceptualization, planning, and execution of new ventures.
- Utilized strategic pricing and cost management techniques to optimize profitability margins across all beverage offerings, driving financial success for each establishment.
- Established strong vendor relationships and negotiated favorable terms, ensuring quality product sourcing at competitive prices, thus enhancing overall cost-effectiveness and profitability.
- Implemented staff training programs to elevate service standards and enhance customer experience, resulting in increased patron satisfaction and repeat business, further contributing to revenue growth
Lead Bartender
BarTaco
04.2021 - 04.2023
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices
Assistant Manager
Starbucks
09.2017 - 06.2021
- Consistently met or exceeded sales targets, leveraging strategic planning, promotional initiatives, and customer relationship management techniques to drive revenue growth and enhance overall store performance.
- Demonstrated strong leadership and decision-making abilities in overseeing day-to-day store operations, addressing customer concerns, and resolving operational issues promptly and effectively.
- Acted as a liaison between store management and corporate headquarters, providing valuable insights, feedback, and recommendations to drive continuous improvement and operational excellence.
- Fostered positive work environment conducive to teamwork, collaboration, and employee engagement, leading to increased staff retention and morale.
- Played key role in optimizing inventory management processes, minimizing waste, and maximizing product freshness, resulting in improved cost control and profitability.
- Developed and implemented standard operating procedures (SOPs) that have stood the test of time, enhancing operational efficiency, consistency, and compliance across multiple Starbucks locations.
- Successfully executed quarterly seasonal flips, ensuring timely and seamless transitions between menu offerings, promotional items, and store layouts to align with Starbucks brand standards and customer preferences.
Marketing and Sales Intern
The Bozzuto Group
05.2019 - 08.2019
- Demonstrated willingness and interest in learning new tasks and skills.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Provided positive first impressions to welcome existing, new and potential customers.
- Managed contracts, negotiations and all aspects of sales to finalize purchases in amounts ranging from $2,000-$11,000 monthly.
- Developed and maintained relationships with clients through networking, postcards and cold calling that was tracked by in house CRM software.
- Advertised client properties through websites, social media and real estate guides.
Education
Bachelor of Science - Communications
Arizona State University
Tempe, AZCertification - Sommelier Level 2
National Wine School
Skills
- Teamwork and collaboration
- Adaptability
- Time management
- Customer Service Orientation
- Attention to detail
- Takes initiative and responsibility
- Emotional intelligence
- Conflict resolution
Timeline
Beverage Program Director
SupperClub On Belcourt
04.2023 - Current
Lead Bartender
BarTaco
04.2021 - 04.2023
Marketing and Sales Intern
The Bozzuto Group
05.2019 - 08.2019
Assistant Manager
Starbucks
09.2017 - 06.2021
Bachelor of Science - Communications
Arizona State University
Certification - Sommelier Level 2
National Wine School
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