Customer-focused professional with leadership experience in retail and healthcare. Strong organizational and time management skills, dedicated to improving customer satisfaction and team efficiency
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Lead Sales Associate
Rack Rooms Shoes
10.2022 - Current
Trained new sales associates on product knowledge and customer service protocols.
Resolved customer inquiries and complaints, fostering a positive shopping experience.
Monitored inventory levels and restocked merchandise as needed.
Assisted in training new cashiers on policies and procedures.
Collaborated with team members to achieve daily sales goals consistently.
Developed strong product knowledge to assist customers effectively with purchases.
Processed customer transactions efficiently using POS systems.
Maintained accurate cash drawers and balanced registers at shift end.
Sever/Wait Staff Member
Chateau Selah Wedding Venue
09.2024 - 11.2025
Provided exceptional customer service to enhance guest experience and satisfaction.
Collaborated with kitchen staff to ensure timely food delivery and quality standards.
Managed multiple tables efficiently, prioritizing tasks during peak service hours.
Assisted in event setup and breakdown, ensuring seamless transitions during functions.
Maintained cleanliness and organization of dining areas to uphold venue standards.
Served food and beverages promptly with focused attention to customer needs.
Resolved guest inquiries and complaints promptly to maintain a positive atmosphere.
CNA
Blount Memorial Hospital
01.2024 - 09.2025
Provided compassionate care to patients, ensuring comfort and dignity during daily activities.
Assisted nursing staff with patient assessments and documentation, enhancing workflow efficiency.
Monitored vital signs and reported changes to healthcare team, supporting timely interventions.
Educated patients on personal hygiene and mobility exercises, promoting independence and recovery.
Trained new staff in caregiving protocols and safety procedures, fostering a supportive work environment.
Implemented infection control measures, contributing to a safe patient care environment.
Advocated for patients' needs by effectively communicating concerns to healthcare professionals.
Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.