Phaneshia Hobson
Memphis
Summary
Motivated individual brings focus on team-work and desire to expand with warehouse team. Eager to learn roles and advance professionally to help team deliver goods on-time and meet high demand in fast-paced environment.
Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.
Overview
6
6
years of professional experience
Work History
Warehouse Associate
Amazon
Memphis
08.2024 - Current
- To be able to lift, pull, and push over 50lb packages
- Operated warehouse equipment to move and organize inventory efficiently.
- Loaded and unloaded shipments while adhering to safety protocols consistently.
- Collaborated with team members to ensure timely order fulfillment processes.
- Assisted in training new associates on warehouse operations and safety guidelines.
- Forklift
- Utilized handheld scanners for tracking products throughout the warehouse system.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Communicated effectively with team members on matters related to work assignments.
Assembly Line Worker
American Plastic Toys, Inc
Olive Branch
07.2022 - 11.2022
- Collaborated with team members to meet daily production goals.
- Maintained clean and organized workstations throughout shifts.
- Replenished materials and supplies on the assembly line as needed.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Being able to moved objects weighing up to 15 pounds
- Operated assembly line machinery for efficient toy production.
Call Center Representative
TSD Global
Memphis
12.2021 - 07.2022
- Miscrosoft excel
- Managed inbound customer inquiries and provided accurate product information.
- Educated customers on service features, benefits, and usage instructions.
- Maintained calm demeanor while handling challenging customer situations or complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
- Navigated through computer systems to review information and respond appropriately to callers.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
Sales Associate
Madrag
Memphis
05.2020 - 09.2020
- Organize and stock merchandise
- Assisted customers in selecting merchandise based on individual preferences.
- Restocked inventory regularly to meet customer demand and maintain store appearance.
- Participated in promotional events to boost sales and engage with customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of store environment including floors, windows, displays.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
College Degree - Welding
Delta Technical College
Horn Lake, MS 04.2026 - 04.2026
High school or equivalent -
Soulsville Charter School
Memphis, TNSkills
- Equipment maintenance
- Team collaboration
- Inventory management
- Safety protocols
- Handheld scanner operation
- Communication skills
- Product verification
- Inventory counting
- Customer service
- Welding techniques
- Warehouse logistics
- Heavy lifting
- Basic math
- Warehouse environment safety
- Data entry
- Warehouse tools operation
- Equipment operation
- Pallet jacking
- Order picking
- Wrapping and boxing
- Problem-solving
- Leadership and team building
- Barcode scanning
- Warehouse safety
Languages
English, Expert
Timeline
College Degree - Welding
Delta Technical College
04.2026 - 04.2026
Warehouse Associate
Amazon
08.2024 - Current
Assembly Line Worker
American Plastic Toys, Inc
07.2022 - 11.2022
Call Center Representative
TSD Global
12.2021 - 07.2022
Sales Associate
Madrag
05.2020 - 09.2020
High school or equivalent -
Soulsville Charter School