PHIL SCHILTZ
Centerville,TN
Summary
An experienced, driven, and accomplished Hospitality and Food Service Professional and Leader, with a wealth of experience while working for leading, high-profile companies. Possesses extensive industry experience, has managed at the single-unit and multi-unit levels, and meets the highest in profitability expectations.
Overview
18
18
years of professional experience
Work History
Service Manager
Texas Roadhouse
Spring Hill, TN
10.2024 - Current
- Implemented inventory management systems that reduced waste and optimized supply chain operations.
- Analyzed service metrics to identify areas for improvement, driving continuous performance enhancement.
- Coordinated with kitchen staff to ensure timely food preparation and service accuracy during peak hours.
- Managed scheduling and staffing levels to maintain optimal service standards while controlling labor costs.
Service Manager
Texas Roadhouse
Hesperia, CA
02.2023 - 10.2024
- Led team to achieve operational excellence in service delivery and customer satisfaction.
- Streamlined training programs for new staff, enhancing onboarding efficiency and service quality.
- Developed strategies to improve guest experience, resulting in increased repeat visits.
- Mentored staff on best practices, fostering a collaborative and high-performance work environment.
Area Director, Johnny Carino’s
Bluestone Hospitality
Lake Forest, California
01.2018 - 11.2022
- Directly responsible for managing day to day area operations for an operation encompassing 33 corporate and 12 franchise locations. Responsible for area management, profit and loss, staff training and development, food and labor costing, conducting onsite store visits to evaluate operations, dealing with and resulting store issues, store succession planning, staff performance evaluation, talent acquisition, report preparation, customer relations, and handling a wide variety of special projects.
- Selected Accomplishments and Initiatives:
- Presides over a large-scale area operation which has met all profitability expectations.
- Oversees seven California locations, as well as units in other regions.
- Launched the virtual kitchen concept within area.
General Manager
Dave’s Famous BBQ
Oxnard,Ca
01.2010 - 01.2018
- Responsible for managing daily restaurant operations, profit and loss, staff training and supervision, workflow coordination, food and labor costing, inventory management, vendor sourcing and negotiation, employee scheduling, key staff recruitment, staff performance evaluation, overseeing special restaurant events, report preparation, customer relations, and other restaurant management-related functions.
- Selected Accomplishments and Initiatives:
- During this period, worked at both Oxnard and Tracy locations, seeing all units to their peak potential.
Kitchen Manager
Dave’s Famous BBQ
Tracy, Ca
01.2008 - 01.2010
- Responsible for managing day to day kitchen operations, staff training and supervision, staff scheduling, key staff recruitment, staff performance evaluation, and other managerial functions.
Education
Some College (No Degree) - General Studies
De Anza College
Cupertino, CaliforniaDiploma -
Monte Vista High School
Cupertino, California06.1979
Some College (No Degree) - General ED
De Anza Jr College
Cupertino, CASkills
- Windows, Word, POS, and other systems and platforms
Timeline
Service Manager
Texas Roadhouse
10.2024 - Current
Service Manager
Texas Roadhouse
02.2023 - 10.2024
Area Director, Johnny Carino’s
Bluestone Hospitality
01.2018 - 11.2022
General Manager
Dave’s Famous BBQ
01.2010 - 01.2018
Kitchen Manager
Dave’s Famous BBQ
01.2008 - 01.2010
Some College (No Degree) - General ED
De Anza Jr College
Some College (No Degree) - General Studies
De Anza College
Diploma -
Monte Vista High School
SUMMARY OF QUALIFICATIONS
- Strong background in many areas including management, operations, profit and loss, team building and leading, food and labor costing, inventory management, safety and sanitary compliance, succession planning, talent acquisition, performance management, food quality control, report preparation, and customer relations.
- Hard-working and driven, with highly-experienced in all aspects of hospitality and food service operations, is thoroughly familiar with industry practices, and protocols, and sees all operations to their peak performance.
- Adept in establishing and cultivating successful, long-term customer and industry relationships, and is firmly committed to attaining high levels of customer satisfaction, loyalty, and retention.
CORE COMPETENCIES
- Store and Area Management
- Staff Training and Development
- Food Quality Standards
- Menu Development
- Escalation Management
- Regulatory Compliance
- Employee Performance
- Customer Service
- Store Marketing