Phil Steele

• Increased territory sales from $40k to over $150k monthly by building strong relationships with key clients and identifying new business opportunities.
• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Established new accounts through cold calling and personal visits to potential customers.
• Exceeded monthly sales targets and quotas consistently. Generated $100k+ in monthly sales.
• Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
• Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.

• Created and updated regular inventory reports and records.
• Maintained sufficient inventory levels to meet customer demands at all times.
• Analyzed inventory data to identify and address stock discrepancies.
• Conducted regular cycle counts to confirm accuracy of inventory records.

Hired as Inventory Manager to perform internal quality control audit. After cleaning up obsolescence and purging non moving and damaged inventory, I implemented a vetted returns process was put in place going forward. I was promoted to

Inside Parts Sales for the GM division. Helped accounts identify necessary parts for repair and increased sales from $80k to $200k monthly.

• Exceeded monthly sales targets and quotas consistently growing sales from around $150k to $250+ monthly.
• Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
• Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
• Contacted new and existing customers to discuss ways to meet needs through specific products and services.

I was initially hired as an Inside Sales and was promoted to Outside Sales after 4 months and was responsible for more than 60 accounts and contributed to record sales each month thereafter. I received a Parts Sales award from Mack in August as a result of my efforts. I was responsible for 20+ new accounts to our book of business as well as expanded our territory in the southern counties.

• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
• Increased warehouse efficiency by implementing new inventory management systems and procedures.
• Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
• Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.

I managed 16 employees and their schedules, 12 delivery trucks, and 5 delivery routes, as well as $5 Million Inventory.

My primary duty was to oversee daily tasks to ensure proper methods of operation were adhered to. I hired and trained 8 employees. Maintained all delivery vehicles. I routed deliveries for local and out of town drivers as well as coordinated freight deliveries with freight carriers. I would inspect that all Inventory was properly checked in and posted accordingly.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.

As a Parts Associate I was responsible for providing customers with the correct parts needed for their vehicle repairs and any beneficial information needed while communicating in a professional manner. I worked directly with the Service Dept. to provide parts for in-house repairs. I would also maintain inventory control checks as well as oversee the warehouse duties such as Inbound/Outbound parts deliveries and resource maintenance. Winning a Center of Excellence Sales Award three years in a row.

• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Developed strong relationships with key clients, resulting in increased loyalty and repeat business.

As a Customer Service Representative I was responsible for assisting

customers with any account information they needed including but not limited to Billing, Contract Renewal, Service and Network questions. I would provide customers with an informative experience while extending courtesy in a professional and personal manner.