Phillip Hartley
Elizabethton
Summary
Detail-oriented professional with excellent communication, interpersonal, and critical thinking skills. I strive to leverage my strengths and abilities to successfully achieve goals set forth by companies. I am frequently praised by my peers as hard working and for my problem solving capabilities. I pride myself on reliability, teamwork, and integrity.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Estimator/Salesman
Francisco's Concrete and Pumping
Elizabethton
02.2026 - 06.2026
- Results-driven Concrete Estimator and Sales Representative with hands-on experience in residential and commercial concrete projects including driveways, slabs, foundations, and concrete pumping coordination.
- Skilled in blueprint reading, job-site evaluation, material takeoffs, bid preparation, and customer relationship management.
- Proven ability to generate new business, secure contracts, and maintain profitable project margins through accurate estimating and strong client communication.
Concrete Dispatcher
Summers-Taylor Inc
Johnson City
07.2017 - 02.2026
- Coordinated and scheduled delivery of concrete to construction sites, ensuring timely and efficient service.
- Resolved customer complaints or issues regarding deliveries in a professional and timely manner.
- Trained new dispatchers on company policies, procedures, and software systems.
- Worked closely with sales team to provide accurate pricing information for potential customers.
- Developed strong relationships with contractors and construction site managers to understand their specific needs and requirements for each project.
- Utilized GPS technology to track the location of trucks during deliveries, providing real-time updates to customers if there were any delays or changes in schedule.
- Managed a high volume of incoming calls from customers requesting concrete orders.
- Collaborated with drivers to optimize routes and minimize travel time for each delivery.
Knuckle boom operator
CITY OF JOHNSON CITY
Johnson City
11.2010 - 07.2017
- Operates tractor with mower, knuckle boom loader, boom mower, or tub grinder.
- Operated rubber tire backhoe for trenching, loading, and backfilling in construction and maintenance projects.
- Operates track loader, a four-wheel-drive front-end loader with a capacity greater than two yards to load trucks with materials, and to plow snow and load trucks during snow removal operations.
- Drives large dump truck, tractor and trailer, rear-loader or crane truck.
- Operated tractor with mower and knuckle boom loader for efficient vegetation management and debris removal.
- Instructed lower-level operators on operation and servicing of equipment to enhance team competency and safety.
- Provided servicing for equipment to maintain operational efficiency.
- May serve as a substitute operator on heavier equipment, such as bulldozer, snow loader and others.
- Completed related tasks to support team objectives.
Education
High school diploma -
Happy Valley High School
Elizabethton, TNSkills
- Sales strategy
- Account management
- Client relationship development
- Customer relationship management
- Sales data analysis
- Sales presentations
- Sales performance monitoring
- Sales data tracking
- Sales territory planning
- Client retention
- Customer engagement
- Customer support
- Customer communication
- Report writing
- Technical report writing
- Research
- Market development strategies
- Analysis skills
- Construction methods
- Commercial building projects
- Project bidding
- Project management
- Logistics
- Transportation systems
- Fleet management
- DOT (Department of Transportation) regulations
- Workplace health and safety regulatory compliance
- Safety regulations
- Process improvement
- Organizational skills
- Computer skills
- Technical Proficiency
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Windows
- Computer operation
- Data entry
- Filing
- Office experience
- Social media platforms
- Multiline phone systems
- Dispatching
- Active listening
- Attention to detail
- Phone etiquette
- Customer follow-ups
- Team management
- Senior leadership
- Supervising experience
- Management
- Construction experience
- Industry trends
- Content creation
- Activity sales targets
- Sales follow-up
- Customer service
- Safe work practices
- English
- Construction experience
- English
- Sales revenue analysis
Certification
- Driver's License, 01/01/25, 02/01/29
- Cdl class B
Additional Information
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Estimator/Salesman
Francisco's Concrete and Pumping
02.2026 - 06.2026
Concrete Dispatcher
Summers-Taylor Inc
07.2017 - 02.2026
Knuckle boom operator
CITY OF JOHNSON CITY
11.2010 - 07.2017
High school diploma -
Happy Valley High School