Phoebe Gagnon
US Army
Clarksville,TN
7
years of professional experience
Dependable professional with experience in customer care, operations, and frontline leadership. Skilled in resolving issues, maintaining accurate records, and coordinating schedules, shipments, and service needs. Strong attention to detail and clear decision-making support reliable day-to-day performance.
Work History
Combat Engineer
1 Year 6 Months- Constructed field fortifications, barriers, and defensive positions to support mission readiness.
- Conducted route clearance operations, identifying and neutralizing explosive hazards.
- Implemented in-depth standard operating procedures for over 200 in-processing soldiers.
- Coordinated schedules, assignments, and coverage to support operational continuity.
Customer Care Representative
1 Year 7 Months- Resolved customer inquiries through phone, email, and chat with accurate, timely responses.
- Processed orders, returns, and account updates while maintaining detailed CRM records.
- Coordinated with sales, fulfillment, and operations to address service concerns quickly.
- Coordinated inbound and outbound shipments, ensuring accurate routing and timely delivery updates.
- Maintained logistics records, purchase orders, and tracking data with consistent attention to detail.
Manager
3 Years 8 Months- Led daily restaurant operations, maintained consistent service, food quality, and staff accountability.
- Resolved customer concerns promptly, supporting positive dining experiences and repeat business.
- Enforced cleanliness, sanitation, and food-handling procedures to support compliance requirements.
- Delivered 30 pizza orders per shift promptly while following designated routes and customer instructions.
Front End Associate
9 Months- Greeted members, answered questions, and delivered friendly front desk support throughout daily operations.
- Processed membership sign-ups, payments, and account updates with accuracy and confidentiality.
- Monitored facility access, enforcing check-in procedures and supporting member safety standards.
- Streamlined daily opening and closing procedures to improve front desk efficiency and consistency.
Education
Associate of Arts - General Studies
Bachelor of Arts - Logistics And Supply Chain Management
Skills
Problem-solving
Attention to detail
People management
Team coordination
Customer service
Reliable attendance
Timeline
Combat Engineer
US Army
04.2025 - CurrentRead More
Customer Care Representative
Flora Health
09.2023 - 04.2025Read More
Manager
Pizza Time
08.2021 - 04.2025Read More
Front End Associate
Anytime Fitness
06.2019 - 03.2020Read More
American Military University
Bachelor of Arts from Logistics And Supply Chain Management
Read More
Spokane Community College
Associate of Arts from General Studies
Read More