POOJA AJITH
Trivandrum
Summary
Drawing from my experience as an Associate in HR Operations, I offer expertise in orchestrating seamless employee lifecycle processes. From refining onboarding procedures to managing HRIS databases, my role has sharpened my ability to navigate intricate organizational dynamics with precision. Proficient in recruitment coordination, policy enforcement, and fostering cross-functional collaboration, I am driven by a dedication to streamlining operations and nurturing employee satisfaction. With a sharp analytical eye, I excel in deriving actionable insights from HR data to inform strategic decision-making.
Overview
2
2
years of professional experience
Work History
Associate, HR Operations
EXL Outsource Partners International Pvt Ltd
01.2023 - 01.2025
- + Mostly deals with foreign clients and one of our client is KPMG, almost worked for them only.
- + Learning Management
- + Handled the processes Retention, CPE, Nationals and Locals.
- + Creation of offerings and session templates.
- + Enrolling participants to each training session and awarding credit to them.
- + Awarding instructors credit to those who taking trainings.
- + Offering creation and cancelling.
- + Document Retention - Preparation of course details such as course agenda, attendance, toolkit, material, resumes etc.
- + Different types of CPE profile generating.
- + Including different CPE profiles of active and terminated employees (KPMG).
- + Handling customer queries via email, live chat, or messaging platforms.
- + Providing technical support (if applicable) through non-voice channels.
- + Conducting back-office tasks like data entry, document verification, and report generation.
- + Following SOPs (Standard Operating Procedures) for issue resolution.
- + Escalating complex cases to higher authorities when needed.
- + Taking training to newly joined employees.
Education
BBA - Airline and Airport Management
Bharathiyar University
01.2021
Diploma - IATA Foundation in Travel and Tourism with Galileo
Canada University
01.2019
Plus Two - undefined
Ezhupuram Higher Secondary School
01.2016
SSLC - undefined
Sreeniketan Central School
01.2014
Skills
- Employee Lifecycle Management
- HRIS Administration
- Recruitment Coordination
- Policy Development and Compliance
- Interpersonal Communication
- Data Analysis
LANGUAGES
Malayalam
Hindi
English
Tamil
Timeline
Associate, HR Operations
EXL Outsource Partners International Pvt Ltd
01.2023 - 01.2025
Diploma - IATA Foundation in Travel and Tourism with Galileo
Canada University
Plus Two - undefined
Ezhupuram Higher Secondary School
SSLC - undefined
Sreeniketan Central School
BBA - Airline and Airport Management
Bharathiyar University
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