Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Poovizhi Venkatesan

Arcot

Summary

Dynamic Assistant Manager at ICICI Bank with a proven track record in enhancing operational accuracy and driving customer satisfaction. Proficient in MS Office and Finacle, I excel in compliance and relationship management, successfully generating repeat business and fostering strong client connections. Committed to achieving results through effective communication and strategic sales initiatives.

Overview

3
3
years of professional experience

Work History

Assistant Manager

ICICI Bank
04.2024 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Taking care of branch Audit and Operations.
  • Following the process/procedure of the bank & ensuring compliance to rules and regulations of the bank including latest circulars & notifications.
  • Created business in terms of Jewel Loan, Demat, Personal Loan, Credit Card, Account Opening, Fd Handling etc.
  • Senior Citizen Account relationship handling.
  • Managed approximately 30 incoming calls, emails per day from customers.'

Senior Officer

ICICI BANK LTD
09.2022 - 03.2024
  • Used to handle the operations and customer relationship.
  • KYC Verification
  • Cross sell bank products & continual awareness of compliance requirements
  • Educate customers on product options and technology issues
  • Increasing contact for business development, Taking care of Operations.

Education

NISM -

National Institute of Securities Markets (NISM)
Chennai, India
01-2024

Bachelor of Science - Computer Science

DKM COLLEGE
VELLORE
06-2021

HIGHER SECONDARY SCHOOL CERTIFICATE - COMPUTER SCIENCE

GOVT. GIRLS HIGHER SECONDARY SCHOOL
ARCOT
05-2017

Skills

  • MS Office
  • Sales monitoring
  • Finacle
  • C/ Java

Languages

English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)

Timeline

Assistant Manager

ICICI Bank
04.2024 - Current

Senior Officer

ICICI BANK LTD
09.2022 - 03.2024

NISM -

National Institute of Securities Markets (NISM)

Bachelor of Science - Computer Science

DKM COLLEGE

HIGHER SECONDARY SCHOOL CERTIFICATE - COMPUTER SCIENCE

GOVT. GIRLS HIGHER SECONDARY SCHOOL

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Poovizhi Venkatesan