Porsha Burton
Memphis
Summary
Detail-oriented Claims Representative adept in efficient claims processing and medical billing. Proven skills in problem-solving and team collaboration to ensure timely resolution and high-quality service.
Overview
11
11
years of professional experience
Work History
Claims Representative
Cigna
Memphis
09.2021 - 06.2026
- Processed a high volume of claims efficiently while maintaining quality standards.
- Managed claims processing for health insurance policies efficiently.
- Coordinated with internal teams to ensure timely claims resolution.
- Collaborated with healthcare providers to verify patient information.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
- Collaborated with team members to improve service quality and response times.
- Handled sensitive patient information while adhering to privacy regulations and policies.
Lead Office Assistant
Methodist Le Bonheur Healthcare
Memphis
04.2015 - 09.2021
- Coordinated daily office operations and maintained efficient workflow systems.
- Collaborated with team members to improve front office processes and workflows.
- Trained new coordinators on best practices in scheduling processes.
- Assisted in onboarding new employees and facilitated training sessions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Communicated with team members to ensure adherence to schedules.
- Created spreadsheets using Microsoft Excel in order to track financial data related to purchasing activities.
Education
Concorde Career College
Memphis, TN09-2013
Skills
- Claims processing
- Claims management
- Medical billing
- Insurance verification
- Regulatory compliance
- Data entry
- Client relationship management
- Team collaboration
- Attention to detail
- Problem solving
- Effective communication
Timeline
Claims Representative
Cigna
09.2021 - 06.2026
Lead Office Assistant
Methodist Le Bonheur Healthcare
04.2015 - 09.2021
Concorde Career College