Porsha Minor
Brownsville
Summary
Compassionate CNA with extensive experience at Ripley Healthcare, excelling in patient care and vital signs monitoring. Recognized for enhancing patient satisfaction through attentive support and maintaining HIPAA compliance. Proven ability to foster positive relationships and resolve issues effectively, ensuring a dignified and independent living environment for patients.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
CNA
Ripley Healthcare
07.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
CNA
Bells Nursing and Rehabilitation Center
10.2023 - 04.2024
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Product Assembler
Teknor Apex
04.2019 - 01.2021
- Updated logs and completed production reports.
- Demonstrated adaptability by quickly learning new assembly processes and techniques, allowing for seamless transitions between different product lines.
- Utilized various hand tools, power tools, and specialized equipment to complete assigned tasks accurately and efficiently.
- Organized workspace for maximum efficiency while maintaining a clean work area in accordance with company guidelines.
- Consistently met production deadlines by staying focused and efficiently managing workload.
Assistant Manager
Covington Credit
10.2016 - 03.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assembly Line Production Worker
Delta Faucet Company
06.2013 - 08.2016
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Assisted with training new employees, sharing expertise and best practices for assembly line work.
- Managed inventory of parts required for assembly, notifying supervisors of low stock levels when necessary.
- Troubleshot issues with machinery or components promptly, preventing delays in the overall production process.
Education
No Degree - Nursing
University of Tennessee
Knoxville, TN05-2010
High School Diploma -
Haywood High School
Brownsville,TN05-2006
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- HIPAA compliance
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Microsoft Excel
Timeline
CNA
Ripley Healthcare
07.2024 - Current
CNA
Bells Nursing and Rehabilitation Center
10.2023 - 04.2024
Product Assembler
Teknor Apex
04.2019 - 01.2021
Assistant Manager
Covington Credit
10.2016 - 03.2019
Assembly Line Production Worker
Delta Faucet Company
06.2013 - 08.2016
No Degree - Nursing
University of Tennessee
High School Diploma -
Haywood High School
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