Portia Crumble
Nashville
Summary
Detail-oriented truck driver with a strong focus on safety compliance and effective communication. Proven ability to navigate diverse routes while adhering to regulations and training new employees to ensure operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Truck Driver/Trainer
Western Express Trucking
Nashville
12.2024 - Current
- Operated various types of trucks for timely deliveries.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate logs of hours driven and miles traveled.
- Communicated with dispatchers to receive and confirm delivery instructions.
- Adhered to traffic regulations while navigating diverse routes.
- Managed fuel transactions and maintained vehicle cleanliness regularly.
- Collaborated with team members to resolve delivery issues promptly.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Communicated with dispatchers regarding pickup and delivery times.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Managed driving time in compliance with Hours of Service regulations to ensure safety and legal adherence.
- Hooked and unhooked trailers from tractor and converter dollies.
- Complied with DOT requirements for background checks prior to operating a CMV.
- Built strong customer relationships through effective communication and active listening skills.
- Designed and developed training materials for new employees in the organization.
- Identified and suggested enhancements to existing training processes.
- Tracked trainee progress and communicated updates to management team to support training effectiveness.
- Documented all training activities including attendance records, feedback forms, surveys.
Transit Bus Operator
Transit Authority of Northern Kentucky
Fort Wright
08.2024 - 12.2024
- Operated transit buses on scheduled routes throughout Northern Kentucky.
- Ensured passenger safety by following all traffic regulations and safety protocols.
- Assisted passengers with boarding, exiting, and handling mobility devices.
- Communicated with dispatch to report delays or incidents during operations.
- Conducted pre-trip inspections to maintain vehicle safety and reliability.
- Managed cash transactions and provided accurate fare collection services.
- Maintained clean and orderly bus interiors for passenger comfort.
- Engaged with the public to provide information about routes and schedules.
- Made sure wheelchair lifts were functioning properly before each trip began.
- Reported any mechanical problems or incidents that occurred during transit operations.
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Provided assistance to elderly or disabled passengers with their transportation needs.
- Enforced passenger rules and regulations while providing courteous service.
- Kept an eye out for suspicious activity or unattended items on board the bus.
- Managed time effectively by arriving at stops on schedule according to route times.
- Communicated regularly with dispatch personnel via two-way radio systems.
- Monitored passengers to ensure they followed safety regulations and paid fares.
- Followed emergency procedures in case of accidents or other dangerous situations.
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Maintained professional demeanor when dealing with difficult customers or situations.
- Maintained a clean interior of the bus by sweeping and removing debris between runs.
- Computed fares accurately using onboard ticket machines or cash payments.
- Completed daily paperwork such as log books, maintenance reports, incident reports.
- Delivered announcements over the public address system regarding route changes or delays.
- Upheld strict DOT reporting records for trips, vehicles and notable incidents.
- Instructed passengers on safety procedures and corrected any unsafe actions.
Assistant General Manager
Burger King
Covington
08.2020 - 12.2024
- Supervised daily restaurant operations and ensured compliance with company standards.
- Managed staff schedules and delegated tasks to optimize workflow efficiency.
- Trained new employees on customer service protocols and operational procedures.
- Conducted inventory checks and coordinated supply orders to maintain stock levels.
- Implemented promotional campaigns and monitored effectiveness in driving sales.
- Resolved customer complaints and ensured satisfaction through effective communication.
- Collaborated with management to enforce health and safety regulations consistently.
- Assisted in budgeting processes and tracked expenses to manage operational costs effectively.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Managed daily operations of the store, including scheduling and supervising staff.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Motivated and led team members to work together to achieve targets.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Developed and implemented effective strategies to maximize sales and profits.
- Helped team develop specialized projects, events and promotions.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
Education
Junior High Education
Holmes High School
Covington, KY05-2020
Skills
- Class A license
- OTR driving
- Commercial driving
- Safety compliance
- DOT compliance
- Vehicle inspection
- Route navigation
- Trip planning
- GPS navigation
- Defensive driver training
- Safe driving
- Materials transport
- Dispatch communication
- Record keeping
- Time management
- Training development
- Customer relationship management
- Problem solving
- Effective communication
- Team collaboration
- Strong work ethic
- Written communication
- Weather awareness
Certification
- Class A CDL Holder
- Passenger Endorsement
- OTR Commercial Trainer
Timeline
Truck Driver/Trainer
Western Express Trucking
12.2024 - Current
Transit Bus Operator
Transit Authority of Northern Kentucky
08.2024 - 12.2024
Assistant General Manager
Burger King
08.2020 - 12.2024
Junior High Education
Holmes High School