Prabhakar Karupannan
Coimbatore
Summary
Dynamic and results-driven sales professional with a proven track record of exceeding targets and building lasting client relationships. Skilled in identifying customer needs, delivering tailored solutions.
Overview
12
12
years of professional experience
Work History
Product Manager
ELGI Equipments
06.2019 - Current
- Act as backend support for the dealer network, assisting with customer-related issues, service coordination, and technical support.
- Respond promptly and professionally to incoming customer phone calls and emails.
- Handle customer escalations and complaints from initiation to end-to-end resolution, ensuring timely closure and customer satisfaction.
- Collect feedback from customers post-resolution to ensure satisfaction and identify areas of improvement.
- Conduct various customer surveys, including:
Net Promoter Score (NPS) surveys
Dealer-specific satisfaction surveys
Commissioning surveys post-installation or delivery - Manage and build strong relationships with key customers, ensuring their needs are met and expectations exceeded.
- Identify and generate potential sales and spare parts leads through customer interactions and service insights.
- Generate Annual Maintenance Contract (AMC) leads to drive aftermarket revenue and enhance customer retention.
- Maintain detailed logs of customer interactions, complaints, resolutions, and feedback in CRM or ticketing tools.
- Provide regular reports and insights on customer trends, recurring issues, and improvement opportunities to the management team.
Marketing Coordinator
Dharani Pumps and Motors
02.2016 - 05.2019
- Organized and executed both internal and external marketing events.
- Streamlined customer onboarding by managing databases and relevant documentation.
- Coordinated team workflows and ensured smooth distribution of creative materials.
- Maintained comprehensive records of files, contacts, and marketing project materials.
- Collaborated with cross-functional teams and provided on-site support to clients, addressing technical issues.
Maintenance Engineer
Suzlon Energy
08.2014 - 12.2015
- Conducted inspections and performed skilled repairs on mechanical and plumbing systems, ensuring optimal equipment functionality.
- Organized and managed maintenance shutdowns and startups, overseeing the smooth operation of equipment.
- Diagnosed and resolved machine issues, adjusted settings, and performed troubleshooting to enhance performance and equipment longevity.
- Reviewed technical documentation for maintenance tasks and repaired complex electrical equipment to maintain peak performance.
Service Engineer
Air Maaster Tecnolozies India (p) Ltd
03.2013 - 06.2014
- Installed, configured, and tested equipment on specialized platforms, ensuring proper setup and functionality.
- Provided product implementation guidance, answered technical and security questions, and offered first-level customer support.
- Diagnosed and troubleshot issues, providing prompt repairs and solutions to restore equipment performance.
- Worked with mechanical and plumbing systems to conduct inspections, adjust machine settings, and dismantle equipment for quick repairs or component replacements.
Education
Bachelor of Electrical Engineering -
Kathir College of Engineering
Coimbatore, India05-2012
Diploma in Electrical And Electronics -
Sri Ramakrishna Polytechnic College
Coimbatore, India04-2009
Skills
- 1Customer Relationship Management (CRM)
- 2Sales and Negotiation
- 3Problem-Solving
- 4Communication Skills
Languages
English
Upper intermediate (B2)
Tamil
Advanced (C1)
Hindi
Upper intermediate (B2)
Timeline
Product Manager
ELGI Equipments
06.2019 - Current
Marketing Coordinator
Dharani Pumps and Motors
02.2016 - 05.2019
Maintenance Engineer
Suzlon Energy
08.2014 - 12.2015
Service Engineer
Air Maaster Tecnolozies India (p) Ltd
03.2013 - 06.2014
Bachelor of Electrical Engineering -
Kathir College of Engineering
Diploma in Electrical And Electronics -
Sri Ramakrishna Polytechnic College
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