Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Prabhakaran Kesavan

Prabhakaran Kesavan

Associate Director - Operations
Chennai

Summary

Highly organized and self-motivated professional committed to driving business growth, fostering a positive work environment, and optimizing operations to reduce costs and enhance efficiency. Known for utilizing independent decision-making skills and sound judgment to contribute to company success.

Overview

21
21
years of professional experience
22
22
years of post-secondary education
6
6
Certifications

Work History

Associate Director

Cognizant Technology Solutions
03.2018 - Current
  • Led the automation and reporting team to deliver reports and offer intricate data analysis and insights to executive management.
  • Facilitated interlock sessions with delivery leads, HR & Finance team across multiple geographical regions to finalize Utilization Target and Headcount Forecast for over 300 projects, amounting to $980 million in revenue.
  • Led efforts to conduct Client Satisfaction surveys and implemented remediation action plans for several key accounts.
  • Developed dashboards to monitor and report on the delivery performance metrics of Senior Executives and Directors.
  • Played a pivotal role in resolving critical issues directly or indirectly affecting business deliverables.
  • Facilitated support functions to maintain a smooth operational platform for both existing and new business operations.

Service Delivery Manager

Cognizant Technology Solutions
05.2013 - 03.2018
  • Responsible and accountable for End-to-End PMO functions for a successful project delivery covering the aspects of Finance, Reporting, RAID and Compliance & Governance.
  • Updated and managed the implementation plan as needed, utilizing reports from Project Managers and insights gathered from interlocks with CIO Planning Leads meetings and workshops.
  • Developed various implementation plans at the CIO/Business level for presentation at Senior Leadership and Operating Committee Meetings.
  • Prepared comprehensive analyses including Burn Rate Analysis, Supply vs Demand analysis, Milestone KPIs, Interlock updates, and Quarterly Internal Demand reports across Project, Programme, and Portfolio levels.
  • Organized Change Request Meetings and oversaw the management of Change Requests (CRs).
  • Monitored Risks, Assumptions, Issues, and Dependencies (RAID) and generated Project Milestones Reports.
  • Provided support to Programme managers, PMOs, and Project Managers in effectively monitoring and reporting project financials to track spending against agreed business cases.
  • Collaborated with various stakeholders including CIO, Development, Testing, Service Delivery, and Implementation teams to ensure adherence to budget and forecast versus actual spending.

Team Manager

Cognizant Technology Solutions
10.2006 - 05.2013
  • Conducted manual loan underwriting by crafting simulated test case scenarios, assessing borrower eligibility, and determining interest rate pricing from a diverse range of residential loan offerings within the client portfolio.
  • Compared manually underwritten results with outputs from the underwriting engine across all approved loan products.
  • Identified functional discrepancies in the automated system and relayed findings to the development team, providing assistance in resolving bugs.
  • Validated impact analyses and ensured timely rollout of all Change Requests (CRs) into the production environment, maintaining adherence to Turnaround Time (TAT) standards.

Senior Analyst

Zenta LTD FKA Global Reality Outsourcing India Pvt Ltd.
09.2004 - 10.2006
  • Tracked the foreclosed property to go through the various process of foreclosure on a timely manner against a stringent deadline to avoid severe penalty

Process Associate Trainee

E-Serve International Ltd.
04.2003 - 04.2004
  • PUS Retail Mortgage Operations

Education

MBA - Marketing And Information Technology

Bharathidasan University
Chennai
06.2003 - 04.2025

Skills

Business Intelligence and Analysis

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Certification

Fundamentals of Banking and Financial Service

Timeline

Associate Director

Cognizant Technology Solutions
03.2018 - Current

Service Delivery Manager

Cognizant Technology Solutions
05.2013 - 03.2018

Team Manager

Cognizant Technology Solutions
10.2006 - 05.2013

Senior Analyst

Zenta LTD FKA Global Reality Outsourcing India Pvt Ltd.
09.2004 - 10.2006

MBA - Marketing And Information Technology

Bharathidasan University
06.2003 - 04.2025

Process Associate Trainee

E-Serve International Ltd.
04.2003 - 04.2004

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Prabhakaran KesavanAssociate Director - Operations