PRABHU BASKARAN
BANKER
Karur
Summary
With over six years of experience in banking and financial services, I specialize in customer relationship management, Consumer lending, managing branch promoting and marketing the branch products.Deeply familiar with banking rules and regulation.My biggest carrier achievement includes increasing customer satisfaction score by 30% through tailored financial solutions.
Overview
7
7
years of professional experience
Work History
Territory Manager Gold Loan
HDB Financial Services
11.2024 - Current
- Risk management, rebalancing, asset allocation
- Supervising for the team members effective new ideas implemented to market sourcing for branch growth
- Setting and meeting sales targets to increase revenue
- Finding ways to ensure efficiency of sales operations
- Analyze data to find the most efficient sales methods
Gold Loan Sales Officer
DBS Bank India Ltd
05.2022 - 12.2023
- Responsible to deal with new customers and new targets every day
- Understanding the needs of customers and advising appropriate products
- Seeking and capitalizing on referrals from customers and contributing in bank revenue
- Developed and maintained strong relationship with clients to ensure satisfaction and loyalty
- Knowledge of banking products and services as well as the laws and regulations governing them
Assistant Branch Manager
Muthoot Finance Limited
09.2017 - 09.2021
- Ensure sound operation of the daily activities of the branch
- Handle customer requests and transaction as needed
- Complete reports on regular basics related to branch performance
- Mentor and coach staff to achieve sales success
- Supervise branch staff and support branch manager is necessary duties
- Supervised branch operational and personnel in absence of branch manager, keeping operations and workflows running smoothly
Education
MBA - Systems& Marketing
Srikrishna College of Engineering And Technology
Coimbatore, India 04.2001 -
BBA - Business Aadministration
Arungarai Amman Arts And Science
Karu, India 04.2001 -
Skills
Customer relationship management
Business growth
Business development
Relationship building
Brand promotion
Staff education and training
Operations management
Customer retention
Risk management
Strong interpersonal skills
Accomplishments
- Resolved product issue through consumer testing.
- Achieved the targets through effectively helping with organization.
- Repeatedly received recognition from superiors for excellence in service.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
Timeline
Territory Manager Gold Loan
HDB Financial Services
11.2024 - Current
Gold Loan Sales Officer
DBS Bank India Ltd
05.2022 - 12.2023
Assistant Branch Manager
Muthoot Finance Limited
09.2017 - 09.2021
MBA - Systems& Marketing
Srikrishna College of Engineering And Technology
04.2001 -
BBA - Business Aadministration
Arungarai Amman Arts And Science
04.2001 -
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