Prabhu S
Summary
Successful Customer Service with 7.5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
8
8
years of professional experience
Work History
Customer Service Executive
Skill Lync
08.2022 - 07.2023
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Marketing Executive
Fangs Technology Private Limited
01.2021 - 07.2022
- Streamlined marketing processes to increase efficiency and reduce costs, resulting in higher ROI for campaigns.
- Coordinated trade shows and events to showcase company offerings, generating leads and increasing brand visibility in target markets.
- Planned and executed events and marketing programs to increase qualified leads.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Launched marketing activities for new product lines and market penetration.
- Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
Technical Customer Service Representative
Xpheno Private Limited
03.2020 - 12.2020
- Developed strong relationships with clients by consistently providing exceptional service and technical expertise.
- Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Recommended products to customers, thoroughly explaining details.
- Researched and identified solutions to technical problems.
Technical Customer Service Representative
Talent Pro India HR Private Limited
03.2018 - 02.2020
- Collaborated with team members to develop new strategies for optimizing technical support services.
- Provided comprehensive product knowledge to customers, enabling them to make informed decisions about their purchases.
- Developed strong relationships with clients by consistently providing exceptional service and technical expertise.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
Customer Service Representative
Industrial And Marine Services
05.2015 - 02.2018
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor of Engineering - Civil Engineering
Saveetha School of Engineering
Chennai, India11.2014
Skills
- Salesforce, BI
- Relationship Building
- Client Engagement
- Technical Support
- Customer Retention
- Team Collaboration
- Call Management
- Email Management
- Live Chat Support
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Hindi
Elementary (A2)
Timeline
Customer Service Executive
Skill Lync
08.2022 - 07.2023
Marketing Executive
Fangs Technology Private Limited
01.2021 - 07.2022
Technical Customer Service Representative
Xpheno Private Limited
03.2020 - 12.2020
Technical Customer Service Representative
Talent Pro India HR Private Limited
03.2018 - 02.2020
Customer Service Representative
Industrial And Marine Services
05.2015 - 02.2018
Bachelor of Engineering - Civil Engineering
Saveetha School of Engineering
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