Summary
Overview
Work History
Education
Skills
Timeline
Generic

Prabhu Kuppusamy

Senior Analyst - Quality Control
Chennai

Summary

Analytical and detail-oriented Research Specialist with over 15 years of experience in data research, validation, and quality assurance. Proven expertise in resolving data discrepancies, enhancing operational efficiency, and delivering accurate, actionable insights. Skilled in client relationship management, team mentoring, and effective stakeholder communication. Highly collaborative with cross-functional teams and equally capable of performing independently in fast-paced environments

Overview

17
17
years of professional experience

Work History

Senior Analyst - Quality Control

Altrata India Private Limited
02.2025 - Current
  • Conducted in-depth market and industry research to deliver actionable insights for business strategy and decision-making.
  • Managed professional client communication, including handling emails and resolving escalations efficiently.
  • Contributed to ad hoc projects, ensuring timely delivery and maintaining high standards of quality assurance.
  • Maintained accuracy and consistency under pressure, delivering data-driven insights within tight deadlines.
  • Roles and Responsibilities

Senior Quality Controller

Relationship Science India Pvt. Ltd
01.2020 - 01.2025
  • Successfully managed end-to-end project lifecycles for global clients, ensuring deliverables met expectations from initiation through to final sign-off.
  • Analyzed client requests to identify recurring trends and collaborated with internal teams to prioritize and allocate tasks effectively.
  • Maintained detailed documentation of customer interactions and ensured timely follow-up actions to drive customer satisfaction.
  • Escalated complex or unresolved issues to relevant departments, ensuring thorough investigation and prompt resolution.
  • Roles and Responsibilities

Quality Controller - Research Operations

Relationship Science India Pvt. Ltd
01.2015 - 01.2020
  • Conducted detailed primary and secondary research across various industries to identify qualified leads and potential customers.
  • Managed end-to-end project execution for international clients, ensuring alignment with client goals and timely delivery of results.
  • Compiled in-depth company profiles, including insights on key decision-makers, revenue figures, and employee headcounts.
  • Utilized platforms such as LinkedIn, company websites, ZoomInfo, and Dun & Bradstreet (D&B) to gather accurate contact and firmographic data.
  • Roles and Responsibilities

Senior Research Analyst

Relationship Science India Pvt. Ltd
01.2013 - 01.2015
  • Played a pivotal role in the Global Client Support (GCS) Team, ensuring timely and effective communication through email to address customer complaints and queries.
  • Improved customer satisfaction (CSAT) and client retention by promptly tracking and resolving issues, maintaining a high standard of service delivery.
  • Conducted targeted research and data acquisition strategies to gather contact information across various industries and geographies.
  • Contributed to a 15% increase in potential business growth opportunities through accurate lead identification and segmentation.
  • Roles and Responsibilities

Research Analyst

Relationship Science Pvt Ltd
01.2011 - 01.2013
  • Collected, analyzed, and verified C-Level and organizational-level data to support client platform utilization, ensuring adherence to Service Level Agreements (SLAs) and internal quality standards.
  • Enhanced database accuracy and coverage through proactive data mining from reliable sources such as public filings, company websites, press releases, and corporate directories.
  • Roles and Responsibilities

Quality Analyst

Computer Age Management Services India Pvt Ltd
01.2010 - 01.2011
  • Analyzed life insurance documents to ensure accuracy and completeness.
  • Prepared and submitted verified document reports to senior management.
  • Provided clear instructions to field staff for conducting physical verifications.
  • Gathered verification data from both field staff and direct sources.
  • Conducted customer verifications to ensure high data accuracy and reliability.
  • Roles and Responsibilities

Quality Analyst

Fullerton India
01.2009 - 01.2010
  • Analyzed loan documents for accuracy, completeness, and compliance with internal guidelines.
  • Prepared and submitted verified document reports to senior management for review.
  • Conducted additional verification through phone calls and in-person checks before loan processing.
  • Provided instructions and guidance to field staff for on-site physical verification.
  • Collected and validated information from field staff as well as direct sources.
  • Performed customer verification to ensure authenticity and enhance data accuracy.
  • Roles and Responsibilities

Education

Bachelor of Computer Applications - Computer Science

Sir Theagaraya College
Chennai
01.2008

Skills

Customer Service: Dedicated customer service professional with strong communication skills and a focus on delivering timely, effective solutions

Vendor Management: Experienced in vendor management with a focus on building strong supplier relationships and ensuring timely, cost-effective service delivery

Data Management: Proficient in data operations, including data processing, validation, and management to ensure accuracy and consistency across systems

Quality management: Experienced in quality management with a focus on ensuring compliance, process improvement, and delivering high-standard outcomes across projects and operations

Report preparation

Attention to detail

Process enhancement

Data research and validation

Performance tracking

Timeline

Senior Analyst - Quality Control

Altrata India Private Limited
02.2025 - Current

Senior Quality Controller

Relationship Science India Pvt. Ltd
01.2020 - 01.2025

Quality Controller - Research Operations

Relationship Science India Pvt. Ltd
01.2015 - 01.2020

Senior Research Analyst

Relationship Science India Pvt. Ltd
01.2013 - 01.2015

Research Analyst

Relationship Science Pvt Ltd
01.2011 - 01.2013

Quality Analyst

Computer Age Management Services India Pvt Ltd
01.2010 - 01.2011

Quality Analyst

Fullerton India
01.2009 - 01.2010

Bachelor of Computer Applications - Computer Science

Sir Theagaraya College
Prabhu KuppusamySenior Analyst - Quality Control