Prabhu Kuppusamy
Senior Analyst - Quality Control
Chennai
Summary
Analytical and detail-oriented Research Specialist with over 15 years of experience in data research, validation, and quality assurance. Proven expertise in resolving data discrepancies, enhancing operational efficiency, and delivering accurate, actionable insights. Skilled in client relationship management, team mentoring, and effective stakeholder communication. Highly collaborative with cross-functional teams and equally capable of performing independently in fast-paced environments
Overview
17
17
years of professional experience
Work History
Senior Analyst - Quality Control
Altrata India Private Limited
02.2025 - Current
- Conducted in-depth market and industry research to deliver actionable insights for business strategy and decision-making.
- Managed professional client communication, including handling emails and resolving escalations efficiently.
- Contributed to ad hoc projects, ensuring timely delivery and maintaining high standards of quality assurance.
- Maintained accuracy and consistency under pressure, delivering data-driven insights within tight deadlines.
- Roles and Responsibilities
Senior Quality Controller
Relationship Science India Pvt. Ltd
01.2020 - 01.2025
- Successfully managed end-to-end project lifecycles for global clients, ensuring deliverables met expectations from initiation through to final sign-off.
- Analyzed client requests to identify recurring trends and collaborated with internal teams to prioritize and allocate tasks effectively.
- Maintained detailed documentation of customer interactions and ensured timely follow-up actions to drive customer satisfaction.
- Escalated complex or unresolved issues to relevant departments, ensuring thorough investigation and prompt resolution.
- Roles and Responsibilities
Quality Controller - Research Operations
Relationship Science India Pvt. Ltd
01.2015 - 01.2020
- Conducted detailed primary and secondary research across various industries to identify qualified leads and potential customers.
- Managed end-to-end project execution for international clients, ensuring alignment with client goals and timely delivery of results.
- Compiled in-depth company profiles, including insights on key decision-makers, revenue figures, and employee headcounts.
- Utilized platforms such as LinkedIn, company websites, ZoomInfo, and Dun & Bradstreet (D&B) to gather accurate contact and firmographic data.
- Roles and Responsibilities
Senior Research Analyst
Relationship Science India Pvt. Ltd
01.2013 - 01.2015
- Played a pivotal role in the Global Client Support (GCS) Team, ensuring timely and effective communication through email to address customer complaints and queries.
- Improved customer satisfaction (CSAT) and client retention by promptly tracking and resolving issues, maintaining a high standard of service delivery.
- Conducted targeted research and data acquisition strategies to gather contact information across various industries and geographies.
- Contributed to a 15% increase in potential business growth opportunities through accurate lead identification and segmentation.
- Roles and Responsibilities
Research Analyst
Relationship Science Pvt Ltd
01.2011 - 01.2013
- Collected, analyzed, and verified C-Level and organizational-level data to support client platform utilization, ensuring adherence to Service Level Agreements (SLAs) and internal quality standards.
- Enhanced database accuracy and coverage through proactive data mining from reliable sources such as public filings, company websites, press releases, and corporate directories.
- Roles and Responsibilities
Quality Analyst
Computer Age Management Services India Pvt Ltd
01.2010 - 01.2011
- Analyzed life insurance documents to ensure accuracy and completeness.
- Prepared and submitted verified document reports to senior management.
- Provided clear instructions to field staff for conducting physical verifications.
- Gathered verification data from both field staff and direct sources.
- Conducted customer verifications to ensure high data accuracy and reliability.
- Roles and Responsibilities
Quality Analyst
Fullerton India
01.2009 - 01.2010
- Analyzed loan documents for accuracy, completeness, and compliance with internal guidelines.
- Prepared and submitted verified document reports to senior management for review.
- Conducted additional verification through phone calls and in-person checks before loan processing.
- Provided instructions and guidance to field staff for on-site physical verification.
- Collected and validated information from field staff as well as direct sources.
- Performed customer verification to ensure authenticity and enhance data accuracy.
- Roles and Responsibilities
Education
Bachelor of Computer Applications - Computer Science
Sir Theagaraya College
Chennai01.2008
Skills
Customer Service: Dedicated customer service professional with strong communication skills and a focus on delivering timely, effective solutions
Vendor Management: Experienced in vendor management with a focus on building strong supplier relationships and ensuring timely, cost-effective service delivery
Data Management: Proficient in data operations, including data processing, validation, and management to ensure accuracy and consistency across systems
Quality management: Experienced in quality management with a focus on ensuring compliance, process improvement, and delivering high-standard outcomes across projects and operations
Report preparation
Attention to detail
Process enhancement
Data research and validation
Performance tracking
Timeline
Senior Analyst - Quality Control
Altrata India Private Limited
02.2025 - Current
Senior Quality Controller
Relationship Science India Pvt. Ltd
01.2020 - 01.2025
Quality Controller - Research Operations
Relationship Science India Pvt. Ltd
01.2015 - 01.2020
Senior Research Analyst
Relationship Science India Pvt. Ltd
01.2013 - 01.2015
Research Analyst
Relationship Science Pvt Ltd
01.2011 - 01.2013
Quality Analyst
Computer Age Management Services India Pvt Ltd
01.2010 - 01.2011
Quality Analyst
Fullerton India
01.2009 - 01.2010
Bachelor of Computer Applications - Computer Science
Sir Theagaraya College
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