Prabu Narayanan
11-66 Kongupatty PO,Kadayampatti TK,Salem
Summary
Multi-talented Service Manager successful at handling customer issues quickly and effectively. Demonstrated record of developing successful policies used store-wide to promote customer engagement and reduce issues. Bringing 12 years of progressive Automobile -Car service/Repair experience.
Overview
15
15
years of professional experience
Work History
Service Manager
ki mobility solutions-My TVS
2023.08 - Current
- Ensured customer service met high-quality standards by analyzing staff performance and monitoring customer reviews
- Managed the recruitment processes for various departments, including reviewing applications, interviewing and selecting talent
- Improved operations by providing extra training to inefficient, underachieving staff
- Ensured customers received excellent service by going the extra mile to assist with needs, requirements, and requests
- Closely monitored employee feedback and customer reviews to help improve processes and procedures
- Maintained excellent customer service by promptly following up on complaints and requests.
Business Manager-Service
Marvel Automobiles India Pvt Ltd (Dealer for Nissan)
2021.02 - 2023.02
- Maintained excellent customer service by promptly following up on complaints and requests
- Closely monitored employee feedback and customer reviews to help improve processes and procedures
- Ensured customer service stayed excellent and helpful by closely monitoring staff performance and assessing customer reviews on
- Ensured customers received excellent service by going the extra mile to assist with needs, requirements, and requests
- Monitored department operations to identify inefficiencies and process flaws, promptly managing change.
Manager-Service
Harini automobile ( My TVS- All car service)
2018.09 - 2020.03
- Maintained excellent customer service by promptly following up on complaints and requests
- Closely monitored employee feedback and customer reviews to help improve processes and procedures
- Prepared working schedules for staff based on contracted hours, company budgets, and busy working periods
- Improved operations by providing extra training to inefficient, underachieving staff
- Monitored stock in storage and shelves, ordering new supplies to replenish out-of-stock items
- Directed teams of service professionals with outstanding management and leadership skills
- Managed creation and implementation of company budgets, closely monitoring expenses to avoid overspending
- Assisted administrative teams with invoicing, processing orders, and tracking inventory levels using software.
Manager-Franchise Operation-Training-Network garages
TVS automobile solution Pvt ltd.( My TVS-All car service)
2016.07 - 2018.09
- Finding new franchiser for promote business
- Planning business also infra & Equipments
- Providing training and ideas for franchise staff's
- Focusing for
- Take and payment collection
- Ensure all customers vehicles completed for delivery at the time promised
- Reduce the vehicle carry over to increase workshop efficiency
- Planning & Scheduling to Increase the service Load.(Weekly basis & monthly basis).
Sr. SERVICE ADVISOR
Ramani Cars Pvt Ltd,Salem - A Dealer for Volkswagen Cars
2021.02 - 2015.09
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion
- Welcomed people as they entered the facility and ascertained their needs by asking open-ended questions
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers
- Documented and scoped actions taken to resolve issues after service calls
- Explained amount for expected services and provided detailed answers to customer questions
- Immediately escalated incidents to remain compliant with company's standard procedures and processes
- Liaised with parts teams to provide accurate customer quotes for new and secondhand options
- Delivered efficient workshop scheduling to meet customer expectations and achieve loading targets
- Checked vehicle tax and registration requirements, completing accurately and within required timeframes.
Shift in-charge
HI-TECH STEEL PVT, LTD. SALEM
2009.11 - 2011.11
- Collaborated and worked with Department Heads to remove any discrepancies and improve processes
- Planned, organized, and managed internal audits, completing according to audit plans
- Created and submitted extensive reports to management, summarizing audit results and recommended changes
- Conducted extensive internal audits, ensuring business maintained in compliance with laws and regulations.
Education
Mechanical Engineering -
JCET /Anna University
08.2009
HSC -
State Board / VVHS/Salem
04.2005
SSLC -
State board-Govt High school
04.2003
Skills
- Customer service
- Time management
- Diagnostic troubleshooting
- Problem solving
- Attention to detail
- Team collaboration
- Technical knowledge
- Warranty claims processing
- Parts ordering and inventory control
- Repair and maintenance expertise
- Quality assurance
- Analytical thinking
Personal Information
Title: AUTOMOBILE AFTER SALES/TECHNICAL PROFESSIONAL
Languages
- English
- Tamil
- Telugu
Disclaimer
I (N.PRABU) hereby declare that the above written particulars are true to the best of my knowledge and belief.
Regards,
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Telugu
Intermediate (B1)
B1
Timeline
Service Manager
ki mobility solutions-My TVS
2023.08 - Current
Business Manager-Service
Marvel Automobiles India Pvt Ltd (Dealer for Nissan)
2021.02 - 2023.02
Sr. SERVICE ADVISOR
Ramani Cars Pvt Ltd,Salem - A Dealer for Volkswagen Cars
2021.02 - 2015.09
Manager-Service
Harini automobile ( My TVS- All car service)
2018.09 - 2020.03
Manager-Franchise Operation-Training-Network garages
TVS automobile solution Pvt ltd.( My TVS-All car service)
2016.07 - 2018.09
Shift in-charge
HI-TECH STEEL PVT, LTD. SALEM
2009.11 - 2011.11
Mechanical Engineering -
JCET /Anna University
HSC -
State Board / VVHS/Salem
SSLC -
State board-Govt High school
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