Pradeep Infant Babu
Trichy
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
17
17
years of professional experience
Work History
Senior Specialist
LNT InfoTech
10.2021 - Current
- Led a team of professionals in executing strategic objectives, achieving key milestones ahead of schedule.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Designed custom automation solutions tailored to meet specific business needs and objectives.
- Stayed current with marketing automation best practices, industry standards and compliance.
- Collaborated with cross-functional teams for the successful integration of automation technologies into existing workflows.
- Evaluated emerging trends in automation technology, identifying opportunities for implementation within the client Infra.
- Developed detailed project plans outlining timelines, resources required, potential risks, and mitigation strategies for successful implementation of automated solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
IT Manager
Vuram Technology Solutions
12.2019 - 09.2021
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Implemented and maintained technology and software budget.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Conducted regular internal audits, ensuring adherence to ISO standards and maintaining certification status.
- Assisted in external audits, providing necessary information and evidence for the verification of compliance.
- Coordinated with cross-functional teams for the successful execution of ISO projects.
Lead System Administrator
Symphony RetailAI
05.2019 - 12.2019
- Performed root cause analysis of recurring issues or incidents in order to identify underlying problems leading to more effective long-term solutions.
- Mentored junior staff members on best practices in system administration techniques and tools to enhance their professional development.
- Worked with users to determine areas of technology in need of improved usability.
- Drove continuous improvement of IT governance processes.
- Monitored networks and network devices to resolve technical problems quickly.
Senior Consultant
Capgemini
04.2015 - 04.2019
- Managed patch deployment processes, maintaining up-to-date systems in compliance with industry standards and best practices.
- Configured and tested Windows Server operating systems with roles features.
- Led server infrastructure development, quality assurance, staging and production systems.
- Managed group policies effectively, ensuring consistent configurations across all systems within the organization.
- Efficiently resolved technical issues through thorough troubleshooting, analysis, and problem-solving skills.
- Delivered projects on time or ahead of schedule through meticulous planning, coordination, and execution.
- Assisted in the development of long-term IT strategies that aligned with organizational goals and objectives.
- Streamlined operations by implementing process improvements and automation techniques.
- Contributed to a positive work environment by providing mentorship, guidance, support, and constructive feedback to team members.
- Enhanced system performance by identifying and resolving technical issues in a timely manner.
- Attended meetings to deliver status reports to key stakeholders.
- Collaborated with cross-functional teams to ensure seamless integration of new technologies into existing infrastructure.
- Increased team productivity through effective task delegation, prioritization, and resource allocation.
- Communicated project updates to stakeholders at all levels.
- Managed various IT projects to meet deadlines and customer requirements.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Worked with users to determine areas of technology in need of improved usability.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Drove continuous improvement of IT governance processes.
- Planned and implemented upgrades to system hardware and software.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
Technology Analyst
Infosys Technologies
09.2012 - 12.2014
- Assisted with deployment issues by clarifying user questions and identifying problems.
- Optimized system performance through regular maintenance and updates, resulting in increased efficiency.
- Provided technical and functional recommendations based on project requirements.
- Supported technology design, testing and execution by providing research-based product and process knowledge.
- Resolved complex technical issues through rigorous troubleshooting and root-cause analysis, minimizing downtime and disruptions to business operations.
- Identified system issues and recommended changes to close system holes.
- Managed IT infrastructure upgrades, ensuring minimal impact on daily operations while enhancing overall system capabilities.
Engineer
Igate Global Solutions
06.2011 - 08.2012
- Assisted in the successful migration of legacy systems to modern platforms by assessing compatibility requirements and executing appropriate actions.
- Reduced downtime for business operations with timely identification and resolution of technical problems.
- Provided tier-one end-user support on phone, in-person and by ticketing system.
- Enhanced system performance by implementing effective troubleshooting techniques and resolving complex technical issues.
- Performed problem analysis to identify support call trends and problem areas.
- Maintained up-to-date documentation on system configurations, troubleshooting steps, and user guides for reference purposes.
- Managed inventory control processes for hardware assets, ensuring sufficient resources were available for deployment while minimizing excess stock levels.
- Increased end-user satisfaction through prompt response to service requests and efficient problem resolution.
System Administrator
VSM Software Private Ltd
12.2008 - 05.2011
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Managed onboarding and offboarding of employees.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Worked with users to determine areas of technology in need of improved usability.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Diagnosed and resolved hardware and software issues.
System Administrator
LogNbuy.Com India Pvt Ltf
08.2007 - 10.2008
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Managed onboarding and offboarding of employees.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Installed and configured network printers and other peripheral devices.
- Planned and implemented upgrades to system hardware and software.
- Evaluated software products to determine compatibility with existing systems.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
Education
MCA - Computer Applications(Distance Education)
Bharathidasan University
Trichy05.2011
Bachelor of Science - Electronics
St. Joseph's College
Trichy04.2007
Skills
- Project Management
- Project Planning
- Compliance and regulations
- IT Infrastructure Planning
- Server Management
- Group Policy Administration
- DNS Configuration
- Patch management
- Active Directory Management
- Windows Server Administration
- DHCP Management
- ISO standards knowledge
Languages
Tamil
Advanced (C1)
English
Bilingual or Proficient (C2)
Kannada
Advanced (C1)
Timeline
Senior Specialist
LNT InfoTech
10.2021 - Current
IT Manager
Vuram Technology Solutions
12.2019 - 09.2021
Lead System Administrator
Symphony RetailAI
05.2019 - 12.2019
Senior Consultant
Capgemini
04.2015 - 04.2019
Technology Analyst
Infosys Technologies
09.2012 - 12.2014
Engineer
Igate Global Solutions
06.2011 - 08.2012
System Administrator
VSM Software Private Ltd
12.2008 - 05.2011
System Administrator
LogNbuy.Com India Pvt Ltf
08.2007 - 10.2008
MCA - Computer Applications(Distance Education)
Bharathidasan University
Bachelor of Science - Electronics
St. Joseph's College
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