Pradeesha RV
Senior Consultant(Customer Support)
Kanyakumari
Summary
Dynamic Senior Consultant with a proven track record at 24-7 Intouch, excelling in client relationship management and innovative problem-solving. Adept at mentoring teams and enhancing project outcomes, I drive productivity improvements and develop tailored strategies that significantly boost client profitability. Strong leadership and effective communication are my hallmarks.
Overview
4
4
years of professional experience
Work History
Senior Consultant
24-7 Intouch
06.2023 - Current
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Collaborated with internal teams to develop customized solutions that addressed unique client needs.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
IT Asset Support
Amazon Development Center India Pvt Ltd.
05.2021 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
ME -
Anna University
Kanyakumari 04.2001 -
BE - Communication System
Anna University
Kanyakumari 04.2001 -
Higher Secondary - Science
Good Shepherd Matric Hr Sec Scool
Marthandam, India 04.2001 -
Matric - Science
SSLC
Muzhucode 04.2001 -
Skills
Consulting
Project management
Teamwork mindset
Client relationship management
KPI analysis
Innovation management
Strong leadership skills
Internal systems analysis
Problem-solving
Decision-making
Timeline
Senior Consultant
24-7 Intouch
06.2023 - Current
IT Asset Support
Amazon Development Center India Pvt Ltd.
05.2021 - 05.2022
ME -
Anna University
04.2001 -
BE - Communication System
Anna University
04.2001 -
Higher Secondary - Science
Good Shepherd Matric Hr Sec Scool
04.2001 -
Matric - Science
SSLC
04.2001 -
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