Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Professional Value Offered
Timeline
Generic

Prakasam Panem

IT Professional
Chennai

Summary

Looking forward for a role such as a Solution Architect in the IT Services industry that will leverage my skills on emerging technologies/ platforms and contribute towards the success of the organization

A seasoned, diligent, and results-oriented professional showcasing a career spanning 14+ years across software design, development, analysis, and maintenance of business applications using Microsoft Technologies, with 12+ years of experience in MS Dynamics CRM platform and its related technologies, and 6+ years of experience as a Solution Architect

Overview

20
20
years of professional experience
2003
2003
years of post-secondary education

Work History

Director

Hitachi Solutions India Pvt Ltd
Chennai
10.2020 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.

Lead Consultant

NCS PTE LTD
10.2012 - 09.2020
  • Managing activities related to Solution Architecture and Delivery Management and mentoring teams handling the same
  • Acted as the 'go-to' person for providing any solution across various projects/customers
  • Received appreciation for knowledge transfer within the practice and prepared team(s) to plan accordingly for avoiding the bottlenecks/hurdles faced by other teams/projects
  • Explored upfront on latest technologies/tools so that the end-product building process sustained longer without requiring the use of updated/upgraded components

Solution Architect

NCS PTE LTD
06.2019 - 11.2019
  • Solution Architect for SGIP project for Economic Development Board (EDB), Singapore
  • Global investor program advising entrepreneurs and business owners interested in relocating to and investing in Singapore. Investors submits their applications via SGIP public portal and those applications are created/stored as cases in Microsoft platform for processing by officers at EDB
  • Technologies Used: ASP.NET, C#, SQL Server 2014, Microsoft Dynamics 365
  • Services Provided: Infrastructure planning and implementation, application design, external real-time integration, and deployment to Government Private Cloud (GPC), migration of data from non-Microsoft platform
  • Project Size: 4

Solution Architect

NCS PTE LTD
07.2014 - 04.2015
  • Solution Architect for Ministry of Law, Singapore
  • A one-stop e-service portal (public-facing) that allowed users to apply for individual lawyer registrations as well as law firm licenses by submitting relevant materials/documents electronically and to make payments
  • Technologies Used: ASP.NET, C#, SQL Server 2008, Microsoft CRM2011, ADX Studio 6.0
  • Services Provided: Requirements study and fit-gap analysis and design, infrastructure planning and implementation, external integrations, and deployments
  • Project Size: 6

Solution Architect and Service Delivery Manager

NCS PTE LTD
10.2012 - 06.2014
  • Solution Architect and Service Delivery Manager for various modules/projects under MSF and MCCY ministries in Singapore
  • ECRM was an umbrella for various modules/projects pertaining to various departments/ministries of the Singapore government
  • Technologies Used: ASP.NET, C#, SQL Server 2008, Microsoft CRM2011, SharePoint 2010
  • Services Provided: Infrastructure planning and implementation, application solutions, external integrations, and deployments
  • Project Size: 15

Integration Lead

HCL TECHNOLOGIES LTD.
02.2011 - 10.2012
  • Involved in multi-language end-to-end Microsoft Dynamics CRM 2011 implementation for DBS emerging market in Taiwan, Indonesia, China, and India.
  • DBS wanted to implement Customer Relationship Management (CRM) system, encompassing and catering to the business requirements and activities of DBS.
  • Technologies Used: ASP.NET, Silverlight, C#, SQL Server 2008, Microsoft CRM 2011
  • Responsible for: Requirements study of functional and integration requirements with existing systems, integration requirements mapping with Finacle (leading core banking product), integration with IP services, a real-time services provider for DBS Bank, technical design and implementation of end-to-end integration, design and development of SSIS packages for data integration with Finacle as per DBS requirements, customization and configuration of CRM 2011 as per requirements, and deployments
  • Project Size: 18

Senior Consultant

HCL TECHNOLOGIES LTD.
10.2007 - 10.2012
  • Performed customization and configuration of MS CRM
  • Coordinated development of custom components in C#.Net
  • Managed various kinds of integrations and deployments

Software Engineer

PURKINJE WELLINX
05.2005 - 10.2007
  • Received appreciation for quick learning and timely completion of tasks assigned
  • The Purkinje CareSeries was used by healthcare professionals around the world to document, organize, view and communicate patient information.
  • Technologies Used: ASP.NET 2.0, C#, SQL Server 2005
  • Involved in: Implementation of prescription and dispense modules, design, and development of web pages, writing stored procedures in Oracle9i, and writing test cases and executing them
  • Project Size: 10

Education

Master of Computer Applications -

Andhra University
01-2003

Bachelor of Science - Electronics

Nagarjuna University

Skills

Solutions Architecture

Service Delivery

Software Design & Development

Analysis & Maintenance of Business Applications

MS Dynamics CRM Platform

Solution Design

Fit Gap Analysis

Estimation & Presentations

Infrastructure Planning

Migration and Implementation

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Additional Information

11043466, English, Hindi, Telugu, Tamil

Personal Information

Date of Birth: 09/15/78

Professional Value Offered

  • A seasoned, diligent, and results-oriented professional showcasing a career spanning 14+ years across software design, development, analysis, and maintenance of business applications using Microsoft Technologies, with 12+ years of experience in MS Dynamics CRM platform and its related technologies, and 6+ years of experience as a Solution Architect.
  • Currently associated with NCS Pte Ltd, Singapore as a Lead Consultant.
  • Proven track record of handling pre-sales in terms of solution design, fit-gap analysis, estimation, and presentations, with extensive experience in infrastructure planning, migration and implementation into G-Cloud (Government), Government Data Centers (GDC), Government Private (GPC) and Government Commercial Cloud environments.
  • Demonstrated abilities in full life cycle implementations in MSCRM 3.0, 4.0, 2011, 2013, 2015, 2016 and Dynamics 365, development of a hosted model for MS CRM applications for Microsoft India, and working on end to end FinEdge (IP) Retail Banking IP solution from HCL Technologies Ltd.
  • Skilled at delivering across various domains like leisure, entertainment and hospitality management, real estate, retail banking and public sector.
  • A highly sought-after advisor, possessing superior communication, analytical, interpersonal, and presentation etiquettes.

Timeline

Director

Hitachi Solutions India Pvt Ltd
10.2020 - Current

Solution Architect

NCS PTE LTD
06.2019 - 11.2019

Solution Architect

NCS PTE LTD
07.2014 - 04.2015

Lead Consultant

NCS PTE LTD
10.2012 - 09.2020

Solution Architect and Service Delivery Manager

NCS PTE LTD
10.2012 - 06.2014

Integration Lead

HCL TECHNOLOGIES LTD.
02.2011 - 10.2012

Senior Consultant

HCL TECHNOLOGIES LTD.
10.2007 - 10.2012

Software Engineer

PURKINJE WELLINX
05.2005 - 10.2007

Bachelor of Science - Electronics

Nagarjuna University

Master of Computer Applications -

Andhra University

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