Prakash Palaniswamy

• As the Head of Delivery Excellence and Talent Development, I spearhead initiatives that drive operational excellence and talent growth within the organization. My role encompasses defining and tracking key metrics such as CSAT scores, project on-time delivery, and budget variances to ensure projects meet client expectations and organizational standards. Through the development of the Delivery Manager and Project Manager Centre of Excellence, I provide structured guidance on best practices and standardized reporting.
• In Talent Development, I focus on creating comprehensive learning experiences, setting training targets, and improving internal CSAT scores. Strategic initiatives include multiple certification drives across platforms like GCP, Azure, and Salesforce to strengthen our partnerships and enhance technical competency. I also lead the adoption of communication skill-building platforms, such as EnGen and iToast, and integrate hackathons and bootcamps to foster innovation.
• I prioritize cost-efficiency, implementing Smartsheet for process automation and pursuing in-house project management solutions to reduce licensing expenses. My holistic approach in Delivery Excellence and Talent Development cultivates a workforce that is not only skilled but also aligns with the organization’s long-term vision of quality and operational effectiveness.

As an Account/Delivery Manager for UST Global UK business unit, I managed accounts exceeding £5 million annually, driving large, complex programs to successful completion within time and budget constraints. I established a governance model that aligned operational and stakeholder expectations, ensuring seamless communication and decision-making across teams. By fostering a culture of innovation, I led my team of 60 associates to deliver optimized solutions aligned with quality standards. Through strategic financial management, I improved cost efficiency and enhanced profitability, supporting portfolio growth objectives of 10-15% annually and aligning digital transformation efforts with value-driven client goals.

In my role as Senior Process Manager for Delivery Office and Global Engineering Transformation teams, I was responsible for ensuring Organization mandated process measures are adhered to improve quality, turnaround time and overall process maturity by introducing governance programs. I also coached Lean management and Conduct Value Stream Mapping exercises to eliminate waste in software delivery performance leading to more optimized flow of value to customer resulting in win-win situation for both customer and service provider. I also guided clients through Agile and DevOps transitions. This role enabled me to shape strategic alignment across the organization, aligning business processes with corporate goals and regulatory standards.

As an Agile Project Manager for Walmart’s BAJA milk factory initiative, I successfully managed four critical applications, implementing Agile practices to drive cohesion and productivity across teams. I collaborated with Walmart’s Engineering Directors and Product teams, facilitating alignment of business goals with Agile frameworks to deliver high-quality outcomes on time. My responsibilities included identifying, tracking, and mitigating project risks to ensure stability and continuity. By removing barriers and instilling Agile principles, I significantly enhanced project execution quality, aligning Walmart’s technology objectives with operational efficiencies that supported their program's overall success.

In my tenure as Process Manager for Corporate Quality, I implemented UST Quality Management System, advancing process alignment with strategic goals and corporate vision. I oversaw daily progress tracking, ensuring transparent and consistent communication through regular reports to key stakeholders. By identifying and addressing delivery gaps, I proactively mitigated risks to enhance project quality and on-time delivery. This role involved the continuous monitoring and improvement of corporate processes, enabling a structured, quality-focused environment that facilitated informed decision-making and positioned UST for consistent performance aligned with industry standards and organizational objectives.

As Project Manager at Anthem Inc., I directed the development of the Enterprise Provider Data Systems, ensuring cost, quality, and schedule alignment. I led a geographically dispersed team of 80+ Java developers, fostering a unified vision and high-performance culture. My role included developing executive presentations and client leadership reports to drive stakeholder engagement and decision-making. By strategically planning resources and defining project milestones, I ensured team alignment with Anthem’s goals, consistently delivering projects that met rigorous standards. This project management experience honed my ability to balance multiple project aspects while delivering results to meet client expectations.

In my role as Scrum Master at KPMG, I facilitated Agile transformation, forming and coaching Agile teams to streamline delivery for four critical applications. Managing offshore teams and working closely with the client product owner, I implemented Agile practices, conducting sprint reviews, daily standup's, and planning meetings to ensure consistent team engagement. Through careful facilitation of Scrum processes, including sprint planning, backlog management, and retrospectives, I established a robust Agile foundation that enhanced productivity and quality. My coaching cultivated a collaborative and adaptive environment, enabling the team to consistently meet project milestones and exceed client expectations.

• Company Overview: Nationwide Better Health
• Contributed to success of client's business by developing innovative solutions towards the Family and Medical Leave ACT
• Implemented a successful OCR system to scan disability benefit claims and store the electronic versions in documentum
• Conducted meetings with clients to determine project intent, requirements, and budgets
• Developed detailed work plans to meet business priorities and deadlines
• Budgets were finalized based on plans
• Nationwide Better Health

• Company Overview: Services
• Project Lead for the UC Tax Reengineering project developed for Ohio Department of Job and Family Services
• Led a team of 40+ Java resources globally distributed to work in JSF framework and IBM Portlets
• Prioritized projects and project tasks depending upon key milestones and deadline dates
• Troubleshot issues, diagnosing root cause, and coming up with effective solutions
• Contributed to continuous improvement of UC Tax user experience based on learning from ideas, client implementation, and previous experiences
• Services

• Worked in various roles as, gaining solid work experience in all phases of Software development life cycle - from Requirement Gathering, Analysis, Design, Coding, Implementation and Support
• Successfully completed major applications for American Presidency lines, Kaiser Permanente, and Merrill Lynch
• Onsite work experience includes deputation at the client location for a successful rollout of the applications for all customers

• For the P3P - HR Performance system for DBS Bank, Singapore
• Gathered and defined customer requirements to develop modules and complete unit testing
• Installed and configured software applications and tested solutions for functionality
• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns

• Java developer for Internally developed applications