Pramoda Ganiga

Rollout the CredoPay Business Suite product it covers the Business NAC, Merchant management and device L3 applications, Fraud & Risk Management and Settlement system

Completed the EFT switch and Endpoint migration within six months

Team building, training, and managing. Overall Project planning and delivery

Setting-up the Micro ATM settlement and reconciliation process and automate

the entire settlement and recon from CredoPay system

Handling the overseas projects and rollout the end-to-end payment product at overseas

Review the BRD with the clients, prepare the FRD, submit it to the development team, and follow up with them for timely delivery.

Setting up and managing the CredoPay Payments Processing Platform, Prepare the roadmap & delivery to enhance the CredoPay Platform.

Regularly meeting with the customers and ensure that all the queries to be addressed within the TAT.

Co-ordinate with the OEMs and Channel Partners for the timely delivery of project

Managing multiple vendors and applications implementing cash management with application Train the team to complete the device certification with the card schemes.

Mentoring the team members in developing technology of payment process, ensuring proper work allocation and monitoring their performance to meet the pre-defined team & individual goals.

Other than POS, Payment Gateway, and ATM played a vital role in incorporating the various payment channels such as UPI, Wallet, internet banking, Micro ATM, and AEPS (Adhara Enabled Payment System) to our payment platform

Facilitating discussions to elicit and understand business needs, requirements, and priorities, driving prioritization and end-to-end product management with senior stakeholders and providing insights for design & process.

Monitoring and verifying the creation of all project deliverables to ensure adherence to quality standards including design documents, test plans, training materials, and operations documentation.

Integrated multiple standalone applications into a single platform in 6 months viz. transaction processing Switch for POS, Payment Gateway, Merchant Management, Settlement, Reconciliation and Fraud, and Risk Management

Executing the test cases for the Device and Host certification and user interface application testing.

Functionally build the merchant management application and rolled out it for clients

Reviewing & preparing various project management documents such as Request for Proposal, Request for Quotation, Proof of Concept & Scope of Service

Conducting meetings with Functional Users and Business Managers to document procedures & gather functional requirements.

Facilitate Product development and enhancement

Leading POC implementation & final implementation of Cash Management & ATM/POS Monitoring; imparting onsite, offsite supports & training to all existing & prospective clients.

Analyzing client concerns and formulating feasible solutions that suit business scenario & optimize the performance.

Connecting with the client, understanding their business requirements, leading requirement gathering, gap analysis & documentation of business needs and preparing business scenarios and test cases

Performing detailed analysis of business requirements & formulating comprehensive plans to define project requirements.

Enterprise Cash Management product implemented to Various banks through manage service providers.

Enterprise ATM Transactions and monitoring implemented for various clients.

End-user training and process documents for stakeholders

Defined and implemented the ATM Reconciliation process for corporate as well as regions.

Visited regional office for streamlining the Reconciliation and audit process. Provided end to end training about Recon and Audit Process

Quarterly meeting with the Bank and Managed service providers for recon issues, which helps to incorporate the new security measures.

Functionally build the CBR/MIS/Recon software, and that has helped to reduce the MIS error and identify the differences on time.

Reduced the micro and macro level of deduction after implemented the recon and audit process.

Build the corporate as well as regional Recon and Audit teams

Provided proper training to state heads, regional managers about the EOD, Audit and Recon process

Set the Cash Recovery process from the Regions. Post recon analysis recovered the amount from the concerned Custodians.

Handled the collection portfolio apart from Reconciliation and operation, collection of outstanding payment from banks and managed service providers

Handled the customer complaints about Onus transactions and chargeback for Off-Us transactions

ATM reconciliation monitored the ATM GLs and Deferred Account these made to credit the customer’s account proactively.

Handled the quarterly internal and external audit.

Visited the ATM sites for cash audit and highlighted the discrepancies to the zonal head and corporate team.

Processed the cheque and cash deposits through Finware software i.e CBS and ATM status monitoring through Base 24 switch.

Direct interaction with the customer for returned the ATM retained cards and Clarify the transaction discrepancies.

Worked as similar as an ATM coordinator from ATM installation to end to end activity.

Handled the vendors, mainly Cash replenishment agencies and Managed Service Providers