Pranshu Patel
Memphis,TN
Summary
To acquire challenging, growth-oriented position that could best help utilize skills and knowledge, contributing maximum towards the application of state and federal safety and health regulations.
Work experience and history Ability to face challenging service with demanding hours. Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Country Inn And Suites By Raddison
03.2023 - Current
- To Follow the Standards and procedures of the Front office
- To learn their jobs well and thoroughly
- To Learn The process of check-in and Checkout
- To attend all the Training classes for Front office staff
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Front Desk Representative
Motel 6
03.2023 - 07.2023
- To Follow the Standards and procedures of the Front office
- To Manage All communications with Shift Employees and Maintain Log book to Maximize Profit for Facility.
- To Manage All Special Requests and provide wake up calls to guest
- To attend all the Training classes for Front office staff
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
Education
Certificate Course in Food & beverage service & Front Office Operations -
Lords Institute of Management
Higher Secondary Certificate 12 com pass -
Shree vasistha Vidhyalaya, vav
Secondary Certificate 10 pass -
Shree vasistha Vidhyalaya, vav
Skills
- Time Management
- Guest Relations
- Reservations Management
- Problem-solving skills
- Customer Service Management
- Staff Supervision
- Team building and supervision
Certification
I, Pranshu Patel declared that the above information is true and correct to the best of my knowledge and nothing has been concealed or distorted.
Computer Education
- Microsoft power point
- Microsoft excel
- Microsoft word
- Opera Oracle
- Hotel Key
- Choice Advantage
Personal Information
- Salary: Experienced
- Expected Salary: As per company policies
- Date of Birth: 02/22/00
- Gender: Male
- Marital Status: Single
Joblocation
Front office operations
Joiningdate
Immediate
References
Pranshu Patel
Timeline
Front Desk Supervisor
Country Inn And Suites By Raddison
03.2023 - Current
Front Desk Representative
Motel 6
03.2023 - 07.2023
Certificate Course in Food & beverage service & Front Office Operations -
Lords Institute of Management
Higher Secondary Certificate 12 com pass -
Shree vasistha Vidhyalaya, vav
Secondary Certificate 10 pass -
Shree vasistha Vidhyalaya, vav
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