PRAPAKARAN K
Branch Banking
Vriddhachalam
Summary
Dynamic banking professional with extensive experience at Axis Bank Ltd, excelling in team collaboration and process improvement. Proven track record in enhancing operational efficiency and mentoring staff. Skilled in report writing and emergency response coordination, consistently delivering exceptional customer satisfaction and fostering strong stakeholder relationships.
Overview
6
6
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Branch Relationship Officer (Deputy Manager)
Axis Bank Ltd
01.2025 - Current
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Branch Operations Manager (Deputy Manager)
KOTAK MAHINDRA BANK LTD
09.2023 - 12.2024
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Performed monthly compliance checks.
Teller and Welcome Desk ( Assistant Manager)
HDFC Bank Limited
09.2022 - 08.2023
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Customer Relationship Manager (Assistant Manager)
ICICI Bank Limited
09.2020 - 09.2022
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
Education
Bachelor of Science - Information Technology
Erode Arts & Science College
Erode, India 04.2001 -
Skills
Work coordination
Team collaboration
Report writing
Emergency response coordination
Certification
PGDSRB - Banking & Sales Course
Timeline
IRDA Certified
02-2025
Branch Relationship Officer (Deputy Manager)
Axis Bank Ltd
01.2025 - Current
Branch Operations Manager (Deputy Manager)
KOTAK MAHINDRA BANK LTD
09.2023 - 12.2024
Teller and Welcome Desk ( Assistant Manager)
HDFC Bank Limited
09.2022 - 08.2023
Customer Relationship Manager (Assistant Manager)
ICICI Bank Limited
09.2020 - 09.2022
NISM Certified - Mutual Fund
04-2020
PGDSRB - Banking & Sales Course
03-2020
Bachelor of Science - Information Technology
Erode Arts & Science College
04.2001 -