Prasad Vemula

Seeking challenging assignments in technology-oriented organization.

8+ years of Experience into IT and 4+ related to Salesforce.com Admin & Salesforce.com Support. Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

• Certified Salesforce administrator
• Certified Salesforce App Builder
• Certified advanced Salesforce administrator

AR Refund Process, 02/22 - Present, CMA CGM, Salesforce Support Engineer

CMA CGM, S.A. is a French container transportation and shipping company. This application is related to accounts and financing receivables invoices monitoring information through service could. Involved gathering the required information from the customers, to processing their requests and implement the application., Maintained the Salesforce platform by monitoring supporting tickets related to user creations, password resets, reports filters, etc., Created change requests for signoff of deployment stories., Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization., Created the Workflows for Email Alerts and Field Updates., Created various Custom Objects, Tabs, Entity-Relationship data model, validation rules., Responsible for customizing custom fields, page layouts, Custom Settings, Profile Settings, Record Types, SOQL, SOSL and formula fields for various Standard and Custom Objects.

Cal times, 08/19 - 01/22, California times, Salesforce Support Engineer

Application involved gathering the required information from the agents and customers, to processing their requests, creating workflows for approvals and finally enables issuing and monitoring advertisements. Clients have option to choose the format of advertisement they need depending upon their requirements. It is organized state wise so that application can be used in each state of USA with different limits., Resolved tickets related to user creations, password resets, reports filters, etc., Created change requests for signoff of deployment stories., Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization., Created various Custom Objects, Tabs, Entity-Relationship data model, validation rules., Deployed changes through Change sets and Eclipse IDE tool, Responsible for customizing custom fields, page layouts, Custom Settings, Profile Settings, Record Types, SOQL, SOSL and formula fields for various Standard and Custom Objects., Created the Workflows for Email Alerts and Field Updates.

CMI Sales, 09/19 - 07/20, Cummins India, Salesforce Support Engineer

Cummins has its products which are marketing worldwide countries. Cummins has application developed through Salesforce platform, which is handling sales data. Data includes products information, prices, price books, price rules, validation rules, triggers, workflows etc. Users interacts with incident requests for day to day requirements, like new user addition, deactivating users, reset passwords for users etc., Working as a Salesforce Admin by providing day to day end user training and support for Salesforce.com users., Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards., Worked with the sales operations team, product management team and other stakeholders to capture requirements., Handled critical incidents, High priority incidents in 24/7 timings, Handled calls related to clarifications for clients, Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages., Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic., Involved in deployment from Sandbox to Production through Change sets.

I hereby declare that the information provided above by me is correct and to the best of my knowledge.