PRASANTH P V

Client Relationship Management: Maintain strong, long-term client
relationships by delivering exceptional service.
Operational Knowledge: Extensive understanding of background
screening operations.
Background Screening Process: In-depth knowledge of industry best
practices and compliance standards
Vendor Onboarding: Manage vendor onboarding process and
negotiations.
Market Expertise: Handle West and South markets in India, utilizing
local insights for effective sales strategies.
Collaboration: Work closely with internal teams for seamless client
solutions.
Continuous Learning: Stay updated on technology, regulations, and
industry trends.

• Built relationships with customers and community to promote long term business growth.
• Improved account management by predicting potential competitive threats and outlining proactive solutions.
• Attended monthly sales meetings and quarterly sales trainings.
• Built and maintained strong client relationships to drive business growth.
• Set and achieved company defined sales goals.
• Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
• Analyzed sales and customer data to identify trends and opportunities for increased profitability.
• Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
• Analyzed key competitors to respond to competitive threats.

• Projects handling : Internet lease line & Broadband Project,Corporate project with Tata communication limited, Reliance & airtel.
• Working as Business development manger, handling a team of area sales managers, customer relation executives, service & collection lead, marketing lead for driving retail broadband business and operator business for chennai and rest of Tamilnadu.
• In charge for identifying and rolling out new networks based on the potential available in the given cluster to handle residential broadband business. Preparing Use cases like Root cause Analysis and planning for daily standup, Sprint planning, refinement, review and retrospective to my team.
• Identifying of apartments having more than 150+ units for creating HOT SPOTS in a common areas for giving customer broadband experience. Micro planning of given areas and same to presented to the entire sales team. Developed and implemented favorable pricing structures balancing firm objectives against customer targets & also developed website & digital marketing ideas to my organsiation.
• Negotiated, prepared and signed contracts with clients and vendors.
• Asses potential retailer & distribution agents to become channel partners to sell the Broadband connections.
• Churn control management controlling the Voluntary and involuntary churn to maintain positive net addition month on month
• Represented company and promoted products at conferences and industry events.
• Created reports and presentations detailing business development activities. Collected data and performed customer needs analysis.
• Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.

• Projects handled: HD Smart STB,G,EPON,IPTV

Teamed with business analysts to deliver high-availability solutions for mission- critical applications.

• Over all GUI development and solving functional issue by communicating with customer
• Checked configuration files and logs to uncover root causes of problems. Conducted system analysis and implementation to maintain and improve the stb products.
• Went to customer head-end and solve major issue and interaction with customer for requirement Analysis.