Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Prashanthi Ravishankar

Technical Program Manager
Banga

Summary

An Information Technology professional with over 8+ years of experience in customer success management and technical program management for enterprise-grade SaaS applications. Demonstrated consistent success in achieving organizational business objectives through facilitating and guiding program management for solutions across various avenues of the banking sector. Extensive experience in conducting workshops, acting as an evangelist for gen AI and prompt engineering, and delivering high-quality solutions that align with strategic business goals.

Overview

5
5
years of professional experience
2
2
Certifications

Work History

Technical Program Manager for SaaS Applications

ALI Balloch Technical Services LLC
3 2022 - 8 2024
  • Directed the end-to-end development and deployment of Digital HR solutions, overseeing project planning, execution, and delivery to ensure alignment with business objectives and timelines.
  • Led cross-functional teams, including developers, product managers, and QA engineers, to deliver high-quality SaaS products, fostering collaboration and effective communication.
  • Engaged with key stakeholders, including clients and senior management, to gather requirements, provide status updates, and ensure that the solutions met their needs and expectations.
  • Identified potential risks and issues early in the project lifecycle, developing mitigation strategies to ensure project continuity and minimize impact on deliverables.
  • Implemented best practices and continuous improvement initiatives to enhance product development processes, increase efficiency, and improve overall project outcomes for the Digital HR solutions.

Technical Customer Success Manager and Technical Program Manager for Banking Products

RAK Bank
01.2013 - 01.2016
  • Provided comprehensive support and solutions for Wealth and Investment management products, ensuring high customer satisfaction and seamless user experience.
  • Oversaw multiple banking projects from inception to completion, managing timelines, deliverables, and cross-functional team coordination to ensure successful project execution.
  • Administered and optimized MySQL databases to support banking applications, ensuring data integrity, performance, and security.
  • Acted as a primary point of contact for clients, gathering requirements, providing updates, and addressing concerns to maintain strong relationships and alignment with business goals.
  • Identified areas for process improvement and implemented best practices, while proactively managing risks to minimize project disruptions and enhance overall efficiency.

Developer for Capacity Planner Tool

Cognizant
01.2011 - 01.2013
  • Developed and maintained ASP.NET applications, creating and optimizing the Capacity Planner Tool to ensure robust functionality and performance.
  • Worked closely with business analysts and testers to gather requirements, troubleshoot issues, and deliver high-quality software solutions.
  • Ensured code quality and efficiency by following industry standards and performing thorough testing and debugging.

Education

Bachelor of Engineering Technology - Computer Science

Amrita School of Engineering
Coimbatore
04.2001 -

Skills

API Management

GitHub

GraphQL

MySQL

NET

Prompt Engineering

Program Management

Certification

CSAT

Timeline

Technical Customer Success Manager and Technical Program Manager for Banking Products

RAK Bank
01.2013 - 01.2016

Developer for Capacity Planner Tool

Cognizant
01.2011 - 01.2013

Bachelor of Engineering Technology - Computer Science

Amrita School of Engineering
04.2001 -

Technical Program Manager for SaaS Applications

ALI Balloch Technical Services LLC
3 2022 - 8 2024

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Prashanthi RavishankarTechnical Program Manager