Edward Antony D
Senior IT Manager
Chennai
Summary
Performance-driven and Self-motivated IT Leader with over 19 years of expertise in IT Projects and Operations, I specialize in optimizing productivity through effective technology implementation and infrastructure management.
Overview
19
19
years of professional experience
18
18
Certifications
Work History
Sr. IT Manager & CISO
Solverminds Solutions and Technologies Pvt Ltd
Chennai
09.2022 - Current
- Oversee cloud servers (Azure, AWS, Oracle), data centers, backup systems, and storage infrastructure
- Ensure security of data, network access, and backup systems to maintain business continuity
- Develop and implement IT budgets, planning, and delivery strategies aligned with organizational objectives
- Establish and enforce IT policies, systems, and procedures
- Track and manage all IT assets across the organization effectively
- Facilitate workshops, training programs, and knowledge transfer sessions
- Collaborate with departmental managers to address network maintenance and growth requirements
- Identify and manage external vendors for contracted work and problem resolution
- Liaise with IT personnel and vendors to ensure smooth operations and timely resolutions
- Conduct internal audits in partnership with the auditing team
- Ensure compliance with industry regulations through robust network security measures
- Identify and mitigate security risks through regular vulnerability assessments and penetration testing
- Develop and test disaster recovery plans to ensure preparedness against cyberattacks or other disruptions
- Lead and mentor a team of IT professionals, fostering a culture of continuous learning and excellence
- Assign and coordinate tasks, ensuring resolution of critical technical and procedural challenges
- Manage IT budget allocation and implement cost-control measures to improve financial efficiency
- Report on budget utilization and identify opportunities for optimization
- Successfully upgraded and migrated the company's systems to the cloud
- Provided strategic guidance on technology initiatives to enhance operational efficiency and reduce costs
Sr. IT Manager
Impelsys India Pvt Ltd
Bangalore
01.2021 - 06.2022
- In charge of information technology support and operations Team encompassing Server, Backup, Storage, Network, and DR
- Assigned and coordinated work assignments and resolution of critical technical and procedural problems
- Managing and reporting on the allocation of IT budget Ensure the security of data, email, network access, and backup systems
- Identify problematic areas and implement strategic solutions in time
- Established and maintained training needs the program to provide satisfactory levels of knowledge, skill, job satisfaction, and cost-effective development of key personnel
- Handle annual budget and ensure cost effectiveness
- Developed and managed IT strategies to optimize network performance and minimize downtime
- Collaborated with cross-functional teams to design and implement innovative technology solutions
- Managed multiple IT projects simultaneously, ensuring on-time delivery and within budget
IT Operations Manager
QuEST Global Engineering Services Pvt Ltd
Bangalore
12.2019 - 12.2020
- In charge of information technology support and operations Team encompassing Server, Backup, Storage, Network, Voice, SOC, NOC, DR, and IT security specialists and analysts
- Developed processes and procedures for the Service Delivery Team, met with other department heads to make various decisions, and hired new staff members
- Prepared and disseminating Service Delivery plan and weekly/monthly Service run reports
- Organized service activities to ensure the IT department's efficient and profitable operation by satisfying customer's and enhancing customer relations
- Improved on the quality of the organization's commitment to customer' service and retention by enhanced facilities, improved technical skills and high standards of quality workmanship as well as best practice in customer handling and communication
- Facilitated knowledge transfer workshops, training programs, demonstrations, and DC visits designed to encourage the more effective application of engineering information
- Established and maintained training needs the program to provide satisfactory levels of knowledge, skill, job satisfaction, and cost-effective development of key personnel
- Assigned and coordinated work assignments and resolution of critical technical and procedural problems
- Incident Management, Change Management, and Problem Management
- Ensured acceptable levels of performance in IT Infrastructure systems
- This task involved a wide range of technical knowledge and effective management procedures within the Technical Services Team
- Conducted capacity planning
- Develops procedures to measure the capacity for network devices and hosted applications relative to current and future activities
- Based on these measures, coordinates the acquisition of additional resources
Head - IT & Infrastructure
Indus Novateur Softech Pvt Ltd
Coimbatore & Chennai
06.2018 - 12.2019
- Day-to-day IT Infrastructure and operations management
- Running regular checks on network and data security
- Developing and implementing IT policy and best practice guides for the organization
- Conducting regular system audits
- Managing and reporting on the allocation of IT budget
- Ensure the security of data, network access and backup systems
- Identify problematic areas and implement strategic solutions in time
- Handle annual budget and ensure cost-effectiveness
- IT vendor, IT outsourced contract and documents management to identify solutions and opportunities to improve organizational performance
- Evaluate customer's requirements, prepare and present proposals, and design and deliver solutions to meet customer's objectives
- Designed and implemented data center with various technologies
- Successfully implemented proper domain setup from workgroup setup
- Implementing and managing security or integrity and backup procedures
- Managing the deployment, development, monitoring, maintenance, upgrading, and support of organizational IT systems
- This will include operating systems, servers, PCs, software apps, telephones and peripherals
- Negotiating with suppliers of hardware and software to get the best deal, including external support, and being responsible for contracting consultants and making service agreements
Group Manager-IT
Jayem Automotives Ltd.
Coimbatore & Pune
10.2014 - 05.2018
- Manage the provision of IT services ensuring service efficiencies and continuous improvement programs to improve the quality of the services provided and/or the efficiency of the support processes
- Implementing and Managing IT infrastructure (Server, Virtualization, network, end user devices) Project Management and security controls
- Successfully implemented and managing VMWare ESXi6.0, Mail Server (Exchange 2013), Backup Server Commvault, Manage Engine Service desk plus and actively participated as a key player in the complete life cycle of the IT infra project
- Manage IT budgeting and planning, delivery strategy and to operationalize the organization strategy on IT, managing Diverse service delivery functions (Infrastructure and Applications), IT cost control
- Ensure that IT services operate within the strategic IT framework
- Establish and maintain productive and cooperative relationships with Management and Business Groups
- Responsible for the recruitment of IT staff, designing their Job Profile, appraisals and training requirements for the staffs
- Maintain current and accurate inventory of technology hardware, software and resources
- Evaluating the functionality of systems & Server
- Ensuring adherence with software licensing & Compliance
- Implementing and managing security or integrity and backup procedures
- Achievement of the IT Satisfaction survey of 4.3 out of 5.0 Initially it was 2.x
Senior Engineer - ESG
Quadarsystems.net India Pvt Ltd
Chennai
01.2010 - 07.2014
- Implementing the latest technologies & Solutions
- Consulting and designing the solutions with the proper software
- Creating and submitting the proposals for service
- Presenting Demo and Proof of concept (POC)
- Implementing AMS (Asset Management Solution)
- Deploying a centralized antivirus solution Proficient in resolving customer inquiries and issues in a timely manner
- Demonstrated ability to collaborate with cross-functional teams to deliver exceptional customer service
- Strong background in analyzing and improving customer support processes
- Skilled in training and mentoring junior support engineers
- Extensive experience in using CRM systems to manage customer interactions and maintain detailed records
- Proven track record of meeting and exceeding customer satisfaction goals
- Expertise in identifying and implementing solutions to enhance the overall customer support experience
- Led troubleshooting efforts for complex technical issues across various platforms and systems
- Managed enterprise-level infrastructure projects from planning to implementation
- Participated in on-call rotations to provide 24/7 support for critical production systems
Sr. System Administrator
Enhanced Biofuels & Technologies (I) Pvt Ltd
Chennai
08.2008 - 12.2009
- Successfully Managed the entire company IT infrastructure & operations consisting of 20 servers, 100 workstations
- Responsible for the smooth functioning of All Application Systems and Networks ensuring that all user's IT productivity is met with maximum efficiency
- Responsible for handling all user escalations about IT operation, Infrastructure & troubleshooting
- Meeting and consulting regularly and proactively with users, IT team, vendors, and management to discuss and resolve strategy, plans, and administration issues
- Directing and planning appropriate training and usage of installed software and hardware to the IT users
- Played an instrumental role in Managing IT dept
- In line with R&D requirements & Manage IT Budgets
- Management of IT policy and creation of IT procedures and processes
- Developing backup plans and procedures to ensure systems availability, security, and disaster recovery
- Managed and maintained Windows and Linux servers in a virtualized environment
- Monitored system performance and implemented system upgrades and patches
- Provided technical support to end-users and resolved hardware and software issues
- Conducted regular system backups and ensured data integrity and availability
Senior Engineer - CS
Quadarsystems.net India Pvt Ltd
Coimbatore
03.2006 - 07.2008
- Handle all the IT/System/Network related support, gather the requirements and propose cost Effective solutions to the Clients
- Ensure zero downtime by carrying out proper maintenance of customer's servers and networks
- Led a team of engineers in developing and maintaining customer support systems
- Managed and resolved technical issues for customers in a timely and efficient manner
- Collaborated with cross-functional teams to optimize customer support processes
- Implemented customer feedback to improve product quality and user experience
- Achieved high customer satisfaction ratings through effective problem-solving and communication
- Developed and maintained detailed documentation for troubleshooting and knowledge sharing
- Participated in on-call rotations to support customers outside of regular business hours
Education
MBA - Information Systems
Annamalai University
Chidambaram, Tamil NaduB.Sc - Information Technology
Annamalai University
Coimbatore, Tamil NaduSkills
- IT Infrastructure Management
- IT Operation Management
- Vendor Management
- Business Continuity Planning
- Technology Implementation
- IT Security & Compliance
- Wintel Servers administration
- Data center Administration
- Virtualization Administration
- IT Compliance
- Internal Auditing
- ISO / IEC compliance
Certification
CISA - Certified Information Systems Auditor by ISACA
Personal Information
- Date of Birth: 02/20/82
- Nationality: Indian
- Marital Status: Married
Timeline
Sr. IT Manager & CISO
Solverminds Solutions and Technologies Pvt Ltd
09.2022 - Current
Sr. IT Manager
Impelsys India Pvt Ltd
01.2021 - 06.2022
IT Operations Manager
QuEST Global Engineering Services Pvt Ltd
12.2019 - 12.2020
Head - IT & Infrastructure
Indus Novateur Softech Pvt Ltd
06.2018 - 12.2019
Group Manager-IT
Jayem Automotives Ltd.
10.2014 - 05.2018
Senior Engineer - ESG
Quadarsystems.net India Pvt Ltd
01.2010 - 07.2014
Sr. System Administrator
Enhanced Biofuels & Technologies (I) Pvt Ltd
08.2008 - 12.2009
Senior Engineer - CS
Quadarsystems.net India Pvt Ltd
03.2006 - 07.2008
B.Sc - Information Technology
Annamalai University
CISA - Certified Information Systems Auditor by ISACA
Certified ISO27001 Lead Auditor
Certified EU General Data Protection Regulation (EU GDPR) Foundation and Practitioner
ITIL V3 Foundation
CPA - Manage Engine OPManager, Application Manager
OCFA- Oracle Certified Foundation Associate
MCP-Azure Fundamentals
MCITP - Microsoft Certified IT Professional (Windows Server 2008 & Windows 7)
MCSA - Microsoft Certified solutions associate (Windows 7)
MCTS - Microsoft Certified Technology Specialist (Windows Server 2008, AD configuring)
MCTS - Microsoft Certified Technology Specialist (Windows Server 2008, Enterprise Administrator)
Specializations - Administering Office 365 for Small Business
MCP - Microsoft Certified Professional (Windows SBS 2008, Designing, Deploying and Managing a Network Solution)
MCP - Microsoft Certified Professional
VCSP -VMware certified sales professional
CCSP - Citrix Certified sales professional
PGDCA - Post Graduate Diploma in Computer Application
Computer Hardware and Networking
MBA - Information Systems
Annamalai University
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