PRATHIBHA THOMAS
ASSISTANT MANAGER, INDIAN OVERSEAS BANK
Chennai
Summary
Driven Assistant Manager with a proven track record at Indian Overseas Bank, enhancing customer satisfaction and fostering a positive work environment. Expert in Operations Management and Team Motivation, adept at resolving complaints and promoting collaboration. Achieved significant improvements in performance and service quality through effective task delegation and product knowledge.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Indian Overseas Bank
04.2013 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Education
MCOM - COMMERCE
CMS COLLEGE
Kottayam, India 04.2001 -
BCOM - COMMERCE
CMS COLLEGE
Kottayam, India 04.2001 -
Skills
Operations Management
Product and service knowledge
Customer Relations
Team motivation
Task Delegation
Languages
English
Hindi
Malayalam
Tamil
Beginner (A1)
Timeline
Assistant Manager
Indian Overseas Bank
04.2013 - Current
MCOM - COMMERCE
CMS COLLEGE
04.2001 -
BCOM - COMMERCE
CMS COLLEGE
04.2001 -
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