Praveen Kumar S

• Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality standards. If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead.

• Generate report daily for 200+ associates and share it to higher management (MIS), create and maintain daily operational scorecards to track and report on KPIs; assist in volume forecast and capacity planning as needed

• Analyze business information to identify process improvements for increasing business efficiency and effectiveness by doing the final validation.

• Sharing weekly Insights / Analysis/ trends on key business metrics and highlighting any challenges

• Receive direct training from the client to effectively onboard and prepare team members, ensuring they are equipped with the necessary knowledge and skills for optimal performance.
• Monitor & achieve key KRA (Key Results Area)
• Provide Automation Ideas and validating the files and delivering to the client within the SLA
• Presenting process-related PPTs to the client & Management
• Team Allocation and Reporting - Allocate tasks to the team, send status reports to management, and publish scorecards to keep the team updated.
• Core Business Metrics - Productivity, Team Utilization, Continuous Process Improvements, Content Quality and overall catalog data quality

• MS Excel proficiency - ability to mine large data for specific detail according to instructions provided.
• Final Validation and Client Query Resolution - Perform f final validation checks to ensure quality and address all queries to maintain strong client relationships.

• Inventory Management, Handling vendor’s high-priority ticket and attending client calls on a weekly basis
• Daily Task Management and Tracking - Manage daily task volumes to meet SLA quality standards and maintain records by updating trackers to reflect completed work.

• Identify areas of possible process improvements.
• Populating / procuring content for the product catalogs on the “Major E-Commerce Online Shopping Websites”. Content creation, population of content from various sources (including Web research on the internet).

• Provide floor assistance to team members also providing valid resolutions to cases on the floor, reducing the TAT to complete tasks.
• Understand and work on multiple tools and multiple processes.