Praveen P
Chennai
Summary
Methodical and customer-oriented professional, with 1 year experience in customer facing positions in high-pressure and fast-paced work environments within the retail sales industry. Offering practiced communication and critical thinking skills to resolve client issues and address complaints.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant Manger Bank Teller
HDFC Bank Ltd
03.2023 - Current
- Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and forex transactions like inward and outward remittance
- Conducted each client transaction efficiently, accurately, and effectively
- Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance
- Assisted clients with various questions and concerns related to their accounts and bank products
- Customer KYC updating
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Keep up to date with product to provide suitable advice to the customer.
Education
Bachelor's - B.Com
SRM University
Chennai, India06.2020
High School Diploma -
Velankanni Matric.Hr.Sec.School
Chennai, India04.2017
Skills
- Operations management
- Customer service skills
- Skilled at receiving and processing banking transactions
- Knowledge of financial principles and practices
- Proficient with Microsoft Office Word, Excel, PowerPoint, Outlook
- Customer Relationship Management (CRM)
- Banking Software Familiarity
- Workload Management
- Sales and Cross-Selling
Accomplishments
- Promoted to Lead Teller based on superior performance.
- Earned Employee of the month for outstanding customer service.
- Achieved break-even of the branch through effectively helping with targets.
Certification
- Certified IRDA - Life & Health Insurance.
Timeline
Assistant Manger Bank Teller
HDFC Bank Ltd
03.2023 - Current
Bachelor's - B.Com
SRM University
High School Diploma -
Velankanni Matric.Hr.Sec.School
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