Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic
Praveenraj Jayakumar

Praveenraj Jayakumar

Chennai

Summary

Senior Manager – Business Analysis & Transformation with 14+ years of global experience (Europe, Middle East, USA) in SCM, Master Data Management, Process Transformation, and Automation. Proven expertise in Order-to-Cash, Data Governance, and KPI-driven Process Optimization, delivering measurable business impact. Recognized for driving operational excellence, E2E automation, and strategic business pivots that generated new revenue streams. Skilled in stakeholder management, change leadership, and aligning IT with business strategy. Strong background in building high-performing teams, workflow optimization, and Agile/Lean practices. Respected strategic leader with a reputation for productivity, adaptability, and data-driven decision-making.

Overview

16
16
years of professional experience

Work History

Senior Manager – Business Development & Data Services

E-Merge Tech
11.2024 - Current
  • Re-strategized company’s market entry plan from full SCM solutions to niche data services in SCM (MDM & Data Analytics), reducing time-to-market and increasing win probability.
  • Built a 6-member business acquisition team (lead researchers + BD executives) from scratch.
  • Designed and executed targeted outreach to CPG industry, sending 12,000+ cold mails to secure MDM leads.
  • Won first US client (confectionery & pet food major) for vendor code cleansing and standardization.
  • Negotiated 5-year data governance contract for vendor master maintenance, ensuring recurring revenue.
  • Defined governance framework, quality KPIs, and reporting dashboards to sustain data accuracy and compliance.

Manager – SCM Domain Expert

HCLTech
05.2023 - 11.2024
  • Provided SCM domain expertise for solution design, process templates, and digital tool adoption across O2C.
  • Identified and implemented process digitization opportunities using industry 4.0 solutions and optimization algorithms.
  • Supported multiple SCM transformation projects, ensuring audit compliance and faster execution schedules.

Assistant Manager / Delivery Lead – Europe & Middle East

Wipro Ltd
06.2021 - 04.2023
  • Led 150+ member EMEA O2C delivery and transformation team handling ~$7B/year order volume.
  • Maintained zero backlog daily and cleared month-end revenue volumes with 99.99% quality for 12 consecutive months.
  • Directed automation transformation program delivering 8–10 automations/year from PO creation to invoicing, reducing manual effort by 35% and achieving 100% process quality.
  • Improved process margin from 5% to 17% in two quarters through optimization and standardization.

Operations Lead / SME – Order Management

Wipro Ltd
05.2016 - 06.2021
  • Drove Six Sigma, RPA, and workflow automation initiatives reducing order creation TAT from 1 day to 4 hrs.
  • Designed and implemented bulk catalog code automation saving 30 min per order entry.
  • Managed performance reviews with client stakeholders, ensuring SLA adherence and continuous improvement.

Process Specialist

Intech Systems Pvt Ltd
07.2009 - 06.2012
  • Handled vendor sourcing, price negotiations, and purchase order management.
  • Reduced material procurement costs through competitive bidding and vendor performance monitoring.

Education

B.E. - Electronics and Communication Engineering

Anna University

Skills

  • Business Analysis & Requirements Management
  • Expert in eliciting, analyzing, and documenting requirements (BRD, FRD, User Stories, Use Cases) aligned with business KPIs and strategy
  • Skilled in end-to-end process mapping (L1–L4), Gap & Impact Analysis, and defining functional and non-functional requirements to ensure business value delivery
  • Strong experience in stakeholder engagement, change management, and UAT facilitation, ensuring requirements are testable, traceable, and tied to measurable outcomes
  • Transformation & Process Excellence
  • Led RPA, Cognitive RPA, and Process Mining (Celonis, IBM Blueworks) initiatives to identify and automate repetitive workflows, improving efficiency and accuracy
  • Applied Six Sigma methodologies and Lean principles to drive continuous improvement, reduce turnaround times, and enhance operational performance
  • Experienced in Industry 40 digital solutions for process optimization and automation across SCM functions
  • Specialized in Supply Chain Analytics and workflow optimization, enabling data-driven decision-making and improved SLA adherence
  • Adept at designing and monitoring KPIs/SLAs to track operational performance, backlog reduction, and quality metrics
  • Proven ability to translate insights into process margin improvements and measurable cost savings

Websites

Accomplishments

  • Delivered 9 process automations in one year, saving $1.8M in annual costs.
  • Achieved zero backlog status daily for 12 months in high-volume O2C operations.
  • Closed 5-year governance contract for US CPG client, securing long-term recurring revenue.
  • Reduced Dead on Arrival from €20M to €75K in one quarter through root cause analysis and process changes.

Timeline

Senior Manager – Business Development & Data Services

E-Merge Tech
11.2024 - Current

Manager – SCM Domain Expert

HCLTech
05.2023 - 11.2024

Assistant Manager / Delivery Lead – Europe & Middle East

Wipro Ltd
06.2021 - 04.2023

Operations Lead / SME – Order Management

Wipro Ltd
05.2016 - 06.2021

Process Specialist

Intech Systems Pvt Ltd
07.2009 - 06.2012

B.E. - Electronics and Communication Engineering

Anna University

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