Precilla McNeal
Memphis
Summary
Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural sales talents. Responds to customer inquiries with courtesy and professionalism. Skilled at accepting high volume of inquiries, researching information and explaining details. Cheerful and upbeat, creating friendly environment and minimizing complaints with top-notch service. Diligent customer service professional accustomed to working independently and collaboratively in direct response to customer care and support requirements. Communicates well with others and maintains accurate records. Decisive problem solver with enthusiastic attitude and desire to please consumers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
FHCANN
Exter, NH
04.2023 - 02.2026
- Resolved customer inquiries efficiently and effectively, enhancing overall satisfaction.
- Streamlined complaint resolution processes, reducing response time significantly.
- Implemented feedback mechanisms to improve service quality and team performance.
- Mentored junior staff on product knowledge and customer interaction techniques.
- Developed training materials for onboarding new team members, ensuring consistency in service delivery.
- Led initiatives to improve operational workflows, resulting in enhanced team productivity and efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Caregiver
Senior Helpers
Southaven, MS
04.2023 - 10.2025
- Provided personal care assistance to seniors, ensuring comfort and dignity in daily activities.
- Developed and implemented individualized care plans tailored to clients' specific needs.
- Coordinated transportation to medical appointments, enhancing clients' access to necessary services.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Customer Service Representative/ Contractor
Tennessee Department of Labor and Workforce Development
Nashville, TN
02.2020 - 04.2022
- Answered inbound calls to greet and assist customers with various needs and questions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Resolved customer inquiries, complaints and issues providing insightful solutions.
- Returned customer calls and responded to inquiries and complaints.
- Documented detailed notes in CRM system to track customer interactions.
- De-escalated customer complaints using specialized communication techniques.
- Communicated with clients over phone, email and chat platforms.
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Relayed new and relevant information to customers and followed up on promises.
- Helped team performance by training and mentoring new employees.
- Navigated multiple systems to identify source of issue.
- Handled escalated callers to reach positive outcomes.
- Addressed customer concerns and complaints and resolved issues promptly.
Customer Service Associate
Nordstrom Rack
Memphis, TN
09.2017 - 10.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Documented conversations with customers to track requests, problems and solutions.
- Educated customers on special pricing opportunities and company offerings.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Assessed customer needs and upsold products and services to maximize sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Trained 8 new employees in the last two years in procedures and policies in order to maximize team performance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Exceeded company productivity standards 100% on consistent basis.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Answered 50+ inbound calls per day and directed to designated individuals or departments.
- Answered customer questions and addressed concerns, resulting in 50% reduction in complaint calls.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Became employee of the month and allstar for the year.
Enforcement Caseworker
Maximus
Memphis, TN
03.2018 - 08.2019
- Monitored and documented status updates on health and wellbeing of each child under care or assessment.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Offered services such as emergency response, family support and case management to meet individual child objectives.
- Supported and directed families navigating court system and obtaining needed treatment from local agencies.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Recorded comprehensive case notes and follow up documentation for admitted and transferred clients.
- Acted as role model for clients by exhibiting positive behaviors.
- Presented case history material for review and discussion with staff members.
- Evaluated and addressed individual client needs and concerns.
- Recognized by management for providing exceptional customer service.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Entered client data in centralized database and maintained up-to-date case records for all clients.
- Identified appropriate community resources and provided referrals for services.
Education
Some College (No Degree) - Paralegal
Southwest Tennessee Community College
Memphis, TNSome College (No Degree) - Cosmetology
Tennessee Academy Of Cosmetology - Memphis
Memphis, TNCertificate - Certified Nursing Aide
Memphis Jewish Home And Rehab
Cordova, TN03.2026
High School Diploma - undefined
Whitehaven High School
Memphis, TN04.2006
Skills
- Team collaboration
- Scanning and copying
- Database entry
- MS Office Suite knowledge
- Document editing
- Peer relationships
- Processing mail
- Handling payments
- Verbal and writing communication
- Administrative tasks
- Mail sorting
- Schedule and calendar management
- Customer satisfaction
- Billing and invoicing
- Highly effective communication
- Service assistance and support
- Client engagement
- Friendly, positive attitude
- Reliable and trustworthy
- Recordkeeping requirements
- Schedule mastery
- Senior leadership support
- Office equipment proficiency
- Shipping and receiving understanding
Certification
CNA
CPR
Timeline
Customer Service Representative
FHCANN
04.2023 - 02.2026
Caregiver
Senior Helpers
04.2023 - 10.2025
Customer Service Representative/ Contractor
Tennessee Department of Labor and Workforce Development
02.2020 - 04.2022
Enforcement Caseworker
Maximus
03.2018 - 08.2019
Customer Service Associate
Nordstrom Rack
09.2017 - 10.2020
Some College (No Degree) - Paralegal
Southwest Tennessee Community College
Some College (No Degree) - Cosmetology
Tennessee Academy Of Cosmetology - Memphis
High School Diploma - undefined
Whitehaven High School
Certificate - Certified Nursing Aide
Memphis Jewish Home And Rehab