Preethi Sekar

HR Executive (US Region & Domestic) - Feb 2021 to Present

• Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
• Proficiently utilized applicant tracking systems (ATS) and job portals to streamline candidate management and workflow.
• Extensive experience in Hands-on Technical Recruiting high volume and Sourcing candidates for IT positions using alternative methods like Cold calling, Posting Job Ads in LinkedIn, Linkedin Recruiter, Dice, Monster, Career builder, Social Networking sites etc.
• Conducted co-sourcing sessions with clients, leading to improved alignment of recruitment strategies with client expectations.
• Exclusive knowledge in Employment Based Immigration visas and check the eligibility to work on W2 who deos not require immigration sponsorship. Can understand the EAD categories H1B/H4 EAD/L1/L2 EAD/OPT,CPT EAD and submit the candidates, based on clients requirements Right To Hire and Contract only positions.
• Skilled in event coordination by conducting Recruitment drive, Career fair
• Verified applicant references and employment details.
• Referred suitable candidates to relevant departments for additional assessment.
• Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
• Negotiated salary and benefits packages with candidates.
• Circulated the talents and their portfolio across the client distribution lists and redeploy the talents, finding suitable roles for them.

IT Experience: LIBERTY GENERAL INSURANCE (BFSI) - Sept 2019 to Jan 2021

• Resolved customer issues promptly in a professional manner.
• Some of the databases are collected using SQL simple queries.
• Tickets are resolved in SUMMIT AI.
• Participated in training sessions for new employees when needed.
• Assisted users with password resets and account lockout resolutions.
• Monitored ticketing system queues for incoming requests from customers.
• Resolved complex technical problems through root cause analysis techniques.
• Provided remote assistance to end-users when needed.
• Replied to customer queries via email, messaging systems and support ticket platforms.
• Provided real-time support via phone, email, and chat to address customer technical concerns.
• Analyzed customer feedback to develop targeted improvements in technical support services.
• Collaborated with developers to resolve recurrent faults.

• Installed, modified, and repaired software and hardware to resolve technical issues related to McAfee.
• Provided basic end-user troubleshooting and desktop support and provided on-call support for critical issues related to McAfee .
• Upselling and Handling Inside sales for McAfee antivirus packages
• Cross trained on various LOB's and OS: Trained to install, configure, and implement McAfee antivirus and web protection products on customer devices (iOS, MAC, Windows & Android)
• Assess and understand the impact, severity and urgency of issues.
• Provide consultation to a customer and gain Remote access of the device to troubleshoot and drive efficient resolution.
• Set and manage expectations with customers including regular and timely communications.
• Assist customers with the implementation of workarounds/solutions
• Connected to computer of client using remote link to install programs and applications.