Preksha Jain
Selling Partner Support
Chennai
Summary
Dynamic and results-oriented professional with a proven track record of driving impactful outcomes through effective teamwork and adaptability. Strong commitment to task completion while thriving in fast-paced environments that require flexibility and collaboration. Core competencies include problem-solving, exceptional communication skills, and a proactive willingness to learn and grow. Recognized for unwavering reliability and steadfast dedication to excellence in every endeavor.
Overview
3
3
years of professional experience
3
3
Language
Work History
Selling Partner Support
Amazon
Chennai
07.2021 - 03.2024
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Certificate - Counseling Psychology
Fobet : The Psychology School
08.2024 - 09.2024
B.Com - Corporate secreatership
Guru Shree Shanthi Vijai Jain College For Women
Chennai01-2020
Commerce -
Guru Shree Shanthi Vijai Jain Vidyalaya
02-2017
SSC -
Guru Shree Shanthi Vijai Jain Vidyalaya
03-2015
Skills
Effective time management
Collaborative teamwork
Client engagement strategies
Strategic marketing
Customer relationship development
Data interpretation
Proficient in conflict management
Business growth initiatives
Tally ERP proficiency
Accomplishments
- Secretary of Department of Corporate Secretaryship
- Awards in Skit, Corporate Walk, Mehandi, Elocution, and other competitions
- Distinction in State Level Universal Talent Search Examination.
Co curricular Activities
- Coordinator for Departmental Fests (Corpstar 2k17, 2k18, 2k19)
- Emcee for Cultural Events (Karishma 2k18, First Aid Classes 2k17)
- Active member in JRC and Karuna Club.
Workshops Attended
- Completed various workshops on topics including creative crafts, environmental awareness, and communication.
- Tally ERP.9 (Complete Course)
Interests
Reading, Baking, writing, listening music and Exploring new places
Declaration
I hereby declare that details furnished above are true to the best of my knowledge.
Personal Profile
- Gender: Female
- Date of Birth: 2000-04-04
- Father’s Name: Dilip kumar P jain
- Mother’s Name: sunita jain
Timeline
Certificate - Counseling Psychology
Fobet : The Psychology School
08.2024 - 09.2024
Selling Partner Support
Amazon
07.2021 - 03.2024
B.Com - Corporate secreatership
Guru Shree Shanthi Vijai Jain College For Women
Commerce -
Guru Shree Shanthi Vijai Jain Vidyalaya
SSC -
Guru Shree Shanthi Vijai Jain Vidyalaya