Prem Kumar
Retail Store Manager
Chennai
Summary
- To make customers feel valued, welcomed and accepted and treat each customer as if he or she was the most important person on the planet. Understand the mindset of a customer and be patient with demanding customers. Responding quickly to their requests, being polite and helpful at all times (everyone prefers to talk to nice, pleasant people). Understanding that it is the perception in the customer's mind that really matters.
- Excellent interpersonal skill.
- Attention to detail.
- Ability to work independently but also as part of a team
- Ability and desire to sell.
- Ability to work effectively under pressure, reacts quickly, and meets tight deadlines.
- Increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive with ability to thrive in customer-focused, fast-paced environment.
Overview
14
14
years of professional experience
Work History
Store Manager
Just Dogs
4 2023 - Current
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
Retail Store Manager
Puma Sports India Pvt Ltd
09.2020 - 04.2023
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Resolved customer service issues promptly.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Performed nightly store and team performance audits.
- Completed routine store inventories.
- Reduced shrinkages by closely monitoring inventory and security procedures.
- Trained team members in successful strategies to meet operational and sales targets
- Optimized store displays and appearance via strategic merchandising
Store Manager
Apple
05.2018 - 03.2020
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Rotated merchandise and displays to feature new products and promotions.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Drafted invoices for completed work.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Submitted orders for new inventory.
- Trained new employees on proper protocols and customer service standards.
- Grew company sales % by devising strategic promotional plans capitalizing on changing market conditions.
- Generated repeat business by developing and maintaining strong team of employees devoted to customer service.
- Generated spreadsheets detailing sales information.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
Sales Brand Ambassador
Samsung
08.2016 - 04.2018
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted customers with locating and choosing merchandise in any store department.
- Increased sales % by offering advice on purchases and promoting additional products.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Assisted customers by answering questions and fulfilling requests.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Educated customers on promotions to enhance sales.
- Stocked merchandise each timeframe, clearly labeling items, arranging according to size or color and preparing attractive displays.
Customer Care Executive
Airtel
05.2014 - 03.2016
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Coordinated timely responses to online customer communication and researched complex issues.
- Drove sales by educating customers about products and services.
- Responded to customer inquiries and concerns within set deadlines.
- Managed billing, service and account issues for customers.
- Monitored team activity providing resolution to service issues.
- Entered customer interaction details in software to track requests, document problems and record solutions offered.
- Listened to customers' questions and concerns to provide answers or responses.
Customer Care Executive
Aircel
05.2011 - 12.2013
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Drove sales by educating customers about products and services.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Monitored expense compliance with approved budgetary goals.
- Organized customer information and account data for business planning and customer service purposes.
- Accepted payment by credit card and offered self-serve payment solutions after explaining charges on customer bills.
- Kept accurate records of all customer interactions and transactions.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
Education
BBA - Business Administration
Guru Nanak College
Chennai 06.2008 - 2011.04
Higher Secondary Course (12th) -
Velankanni Matriculation. Hr.Sec.School
Chennai 05.2006 - 2008.04
Secondary Course (10th) -
Velankanni Matr. Hr. Sec. School
Chennai, TN 05.2005 - 2006.04
Skills
Customer Service
Leadership
Teamwork
Complaint resolution
Strong multi-tasking
Timeline
Retail Store Manager
Puma Sports India Pvt Ltd
09.2020 - 04.2023
Store Manager
Apple
05.2018 - 03.2020
Sales Brand Ambassador
Samsung
08.2016 - 04.2018
Customer Care Executive
Airtel
05.2014 - 03.2016
Customer Care Executive
Aircel
05.2011 - 12.2013
BBA - Business Administration
Guru Nanak College
06.2008 - 2011.04
Higher Secondary Course (12th) -
Velankanni Matriculation. Hr.Sec.School
05.2006 - 2008.04
Secondary Course (10th) -
Velankanni Matr. Hr. Sec. School
05.2005 - 2006.04
Store Manager
Just Dogs
4 2023 - Current
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