PREM KUMAR M
Chennai
Summary
Strategic leader in data operations with a focus on optimizing workflows and driving process improvements. Experienced in managing daily operations and ensuring high-quality data management. Skilled in Salesforce CRM and SQL data validation to support business objectives and enhance cross-functional collaboration.
Overview
11
11
years of professional experience
Work History
Team Leader, Data Operations - Service Delivery
Merit Data & Technology Pvt Ltd
Ambattur
04.2022 - Current
- Managed end-to-end project execution, consistently delivering projects on time while meeting quality and budget objectives.
- Led three cross-functional teams of 15 members across three concurrent projects, driving successful delivery through effective collaboration and leadership.
- Served as the primary point of contact for clients and stakeholders, ensuring transparent communication, expectation management, and strong project alignment.
- Implemented process improvement initiatives through automation, enhancing workflow reliability and productivity.
- Delegated tasks based on individual strengths, enhancing team productivity and delivery quality.
- Monitored project progress against KPIs and provided regular status updates to clients and management.
- Led Knowledge Transfer activities for a new project in Ireland, facilitating seamless transition to offshore team and supporting automation solution development.
- Proactively resolved team conflicts, fostering a positive and collaborative work environment.
Subject Matter Expert
Merit Data & Technology Pvt Ltd
Ambattur
02.2020 - 04.2022
- Proposed and implemented automation solutions to streamline project workflows, significantly reducing manual effort and improving production efficiency.
- Led data quality enhancement initiatives, reducing data errors and improving accuracy for better decision-making.
- Ensured prompt, accurate delivery of data to clients, upholding high service quality and fostering client satisfaction.
Senior Quality Analyst
Merit Data & Technology Pvt Ltd
CHENNAI
01.2018 - 01.2020
- Led data validation initiatives, ensuring adherence to quality standards and reducing errors by 99%.
- Performed root cause analysis on defects, leading to prompt resolution and prevention of future occurrences.
- Implemented data cleansing and enrichment processes to enhance data usability and reliability for analytics.
Research Analyst
Merit Data & Technology Pvt Ltd
CHENNAI
09.2015 - 08.2018
- Conducted comprehensive data analysis to inform strategic decision-making processes.
- Collaborated with cross-functional teams to establish research methodologies and frameworks.
- Ensured data integrity through regular audits and validation across systems.
Education
Bachelor of Science - Visual Communication
CHENNAI NATIONAL ARTS & SCIENCE COLLEGE
Avadi01-2014
Skills
- Salesforce administration
- SQL (Basic)
- Data analysis
- Data validation
- Data Management
- Stakeholder Communication
- Excel functions
- Office Suite
- Project Management
- Performance tracking
- Cross-functional Collaboration
- Stakeholder Communication
- Client Relationship Management
- Team Leadership
- Core Skills
- Data Visualization
Languages
- English
- Tamil
- Hindi
Timeline
Team Leader, Data Operations - Service Delivery
Merit Data & Technology Pvt Ltd
04.2022 - Current
Subject Matter Expert
Merit Data & Technology Pvt Ltd
02.2020 - 04.2022
Senior Quality Analyst
Merit Data & Technology Pvt Ltd
01.2018 - 01.2020
Research Analyst
Merit Data & Technology Pvt Ltd
09.2015 - 08.2018
Bachelor of Science - Visual Communication
CHENNAI NATIONAL ARTS & SCIENCE COLLEGE