Priscilla Norfleet
Nashville,TN
Summary
Tenacious and self-motivated administrative assistant with a strong desire to transition into a project management role. Possessing proficient organization, time management, and multitasking skills. Adept at handling multiple responsibilities with ease. Excellent communication skills enable the establishment of effective and collaborative working relationships with colleagues and stakeholders, ensuring smooth coordination and successful project outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant
The State of Tennessee – Division of TennCare
11.2022 - Current
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Organized catering and logistical arrangements for a diverse range of departmental gatherings and large-scale agency events.
- Successfully processed Service Awards for a workforce of 1,000+ employees. Completed
- Serve as the designated Human Resource Liaison for the Administration & Talent Management Department.
Managed Care Specialist 3
The State of Tennessee – Division of TennCare
11.2021 - 11.2022
- Reviewing and updating TennCare program work related to Medicaid for the State of Tennessee.
- Performed thorough reviews to identify inconsistencies and errors in processed cases.
- Applied policies and rules to process applications for accurate approval or denial of coverage.
Transportation Security Officer
Transportation Security Administration
02.2021 - 11.2021
- Enhanced passenger safety by conducting 500 plus security screenings and inspections of luggage and individuals daily.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Performed pat-downs to look for unauthorized materials and weapons.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
Investigative Specialist I
HireRight
10.2020 - 02.2021
- Conducted thorough investigations into court records and alternate sources to obtain relevant information for accurate data return decisions while adhering to Federal, State, Client, and HireRight Reporting Guidelines.
- Collaborated with various governmental bodies to obtain missing details required for comprehensive background reports.
Program Manager
Tennessee Monitoring and Recovery
08.2020 - 10.2020
- Executed installation and removal of multiple monitoring devices alongside clerical responsibilities such as spreadsheet management, copying, faxing, and email correspondence.
- Conducted regular client monitoring
- Addressed violations promptly and efficiently
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Reviewed various charts and data related to a client's monitor.
Foster Home Support Specialist
MillarRich
02.2020 - 08.2020
- Maintained agency-approved foster homes in compliance with federal and state requirements
- Delivered accurate and detailed audit reports for home files.
- Delivered comprehensive training sessions to foster parents and staff, meeting state guidelines
- Supported foster families in various capacities
- Implemented comprehensive home inspections with a focus on safety
- Partnered with a specialized team to guarantee smooth transitions and successful placements for children.
Foster Care Counselor
Youth Villages
07.2018 - 02.2020
- Ensured that program beneficiaries received personalized counseling, family counseling, and case management assistance
- Handled responsibility for maintaining child records
- Oversees the coordination of treatment plans for youth, as well as provides on call services.
Education
Bachelor of Science in Criminal Justice - Minor in Deviance/Criminology -
Eastern Kentucky University
12.2015
General Education Diploma -
John Hardin High School
05.2012
Skills
- Meeting planning
- Scheduling
- Logistics Coordination
- Travel Coordination
- Project Management
- Customer Service
- Information confidentiality
Certification
Certified Associate in Project Management (CAPM)
Timeline
Executive Administrative Assistant
The State of Tennessee – Division of TennCare
11.2022 - Current
Managed Care Specialist 3
The State of Tennessee – Division of TennCare
11.2021 - 11.2022
Transportation Security Officer
Transportation Security Administration
02.2021 - 11.2021
Investigative Specialist I
HireRight
10.2020 - 02.2021
Program Manager
Tennessee Monitoring and Recovery
08.2020 - 10.2020
Foster Home Support Specialist
MillarRich
02.2020 - 08.2020
Foster Care Counselor
Youth Villages
07.2018 - 02.2020
Bachelor of Science in Criminal Justice - Minor in Deviance/Criminology -
Eastern Kentucky University
General Education Diploma -
John Hardin High School
Certified Associate in Project Management (CAPM)
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