Mohana priya G
Admission Support Execeutive
Coimbatore
Summary
Dynamic professional with a proven track record in enhancing student admissions processes at Tamil Nadu Agricultural University. Leveraged strong organization and excellent communication skills to increase applicant numbers and improve client relations. Specialized in database management and student counseling, consistently delivering results by streamlining operations and fostering positive outcomes. Sincere Admissions Coordinator with proficiency in educational recruitment and financial aid. Superb recordkeeping, forms processing and data entry abilities. Committed to assisting students with admissions requirements and making each feel welcome upon enrollment. Exceptional skills in problem-solving and handling adversities while remaining professional.
Overview
10
10
years of professional experience
Work History
Admissions Coordinator
Tamil Nadu Agricultural University
06.2019 - Current
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Contacted prospective students via email and phone calls.
- Assisted in patient admission process based on federal and state laws.
- Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
- Handled inquiries from prospective students to provide detailed information regarding admissions process.
- Developed and implemented strategies to increase number of applicants.
- Coordinated interviews with prospective students to assess academic qualifications and other criteria.
- Strengthened relationships with high school counselors through regular engagement activities such as workshops or webinars.
- Assisted in developing new admissions policies that aligned with institutional values and priorities.
- Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
- Monitored and assessed results of postsecondary programs and services to identify and capitalize on potential improvements.
- Excellent communication skills, both verbal and written.
Customer Support Executive
Elgi Ultra Industries
01.2015 - 06.2019
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Collaborated with team members on continuous improvement initiatives, contributing to the overall success and growth of the customer support department.
- Proactively identified potential issues by analyzing trends in customer feedback, leading to improvements in product offerings and user experience.
- Delivered outstanding results under tight deadlines while maintaining a high level of professionalism and attention to detail.
- Conducted surveys to determine customer opinion of products and services.
- Devised recommendations to streamline and simplify customer support system and improve response time.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained staff on operating procedures and company services.
- Sought ways to improve processes and services provided.
Process Associate
KGISL
07.2015 - 08.2015
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
Education
B.TECH -INFORMATION TECHNOLOGY - Information Technology
SRI RAMAKRISHNA ENGINEEERING COLLEGE
Coimbatore, India 04.2001 -
Skills
Student relations
Higher Education Knowledge
Strong Organization
Computer Literacy
Application processing
Data Verification
Client Relations
Student Counseling
Records Maintenance
Database Management
Excellent Communication
Problem-solving aptitude
Admissions oversight
Student Registration
Database Administration
Problem-Solving
Process Management
Languages
English
Bilingual or Proficient (C2)
Timeline
Admissions Coordinator
Tamil Nadu Agricultural University
06.2019 - Current
Process Associate
KGISL
07.2015 - 08.2015
Customer Support Executive
Elgi Ultra Industries
01.2015 - 06.2019
B.TECH -INFORMATION TECHNOLOGY - Information Technology
SRI RAMAKRISHNA ENGINEEERING COLLEGE
04.2001 -