Alagupriya PALANIAPPAN
Operation Management
Trichy
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Freelancer(Data Entry)
Oxour Solutions
01.2021 - Current
- Streamlined data entry processes by implementing efficient filing and organizational systems.
- Developed strong attention to detail for error-free data entry and analysis.
- Facilitated timely completion of projects with accurate data entry, proofreading, and editing tasks.
- Enhanced operational efficiency with thorough audits of data entry processes.
Senior Executive
Ebixcash World Money Ltd
08.2018 - 03.2020
- Schedule and coordinate calls for service executives to ensure timely support for customers.
- Manage the daily communication flow between service executives, clients, and the internal team.
- Track and update service calls to ensure timely resolution of customer issues.
- Verify customer KYC documents to ensure compliance with regulatory standards.
- Coordinate with relevant departments to ensure the timely completion of KYC processes.
- Address discrepancies in KYC documents and follow up with customers as needed.
- Liaise with the Head Office for the creation of corporate codes, agent codes, and other code openings.
- Ensure that all necessary documentation and approvals are in place for code creation.
- Keep stakeholders informed about the status of code creation and resolve any delays or issues.
- Coordinate with corporate clients regarding exchange rates, forex card loading, and transaction processing.
- Provide timely and accurate information on forex rates and processes to ensure client satisfaction.
- Build and maintain relationships with corporate clients by addressing inquiries and providing support.
- Handle walk-in customers for forex services, transactions, and other queries.
- Assist customers in processing their forex and Western Union transactions efficiently and accurately.
- Provide exceptional customer service to ensure a smooth and positive experience.
- Process bill transactions for forex and Western Union services in accordance with company policies and procedures.
- Ensure all transactions are recorded accurately and promptly.
- Reconcile and verify transaction records to prevent errors and discrepancies.
- Maintain up-to-date and accurate transaction files, ensuring that all documentation is properly filed and accessible.
- Assist in preparing files and records for internal and external audits.
- Support the audit process by providing necessary documentation and information to auditors.
Senior Process Associate
Shriram Value Services (P) Ltd
04.2012 - 08.2018
- Process cheque remittance for new business transactions, ensuring accurate data entry and timely updates in the system.
- Perform quality checks on new business entries to ensure compliance with company policies and procedures.
- Coordinate with relevant departments to ensure smooth processing of transactions.
- Handle daily transaction processing related to customer payments, remittances, and inquiries.
- Ensure accurate reconciliation of customer accounts and transactions.
- Address discrepancies and resolve any issues related to payment processing.
- Analyze and generate daily MIS reports, tracking key performance metrics, transaction volumes, and operational data.
- Monitor trends and identify potential issues or areas for improvement.
- Present insights and recommendations to management for process optimization.
- Respond to customer queries regarding transactions, new business processes, and account-related issues.
- Provide excellent customer service by resolving issues promptly and professionally.
- Maintain a high level of communication and follow-up with customers to ensure their needs are met.
- Maintain accurate and updated documentation related to new business transactions, customer records, and compliance.
- Ensure all documentation is compliant with regulatory and company standards.
- Organize and file records for easy retrieval and auditing purposes.
- Conduct routine checks on processed transactions to ensure compliance with internal quality standards.
- Implement corrective actions when discrepancies are identified
Trainee(Ex)- Customer Quality
3rd Employee of Rane TRW Through Lakshith Con
07.2011 - 03.2012
- Compile data and insights into visual formats (e.g., graphs, charts) for clear and impactful reporting.
- Monitor key performance indicators (KPIs) to identify areas for improvement in processes and equipment.
- Maintain and update technical documentation, process manuals, and standard operating procedures (SOPs).
- Ensure all reports, inspections, and quality records are up-to-date and accurately reflect current practices.
- Oversee quality control processes to ensure all products meet safety and operational standards.
Branch Manager
WOMAN-NGO
12.2009 - 05.2011
- Maintain systematic digital records of financial transactions using accounting software.
- Update and manage manual account books and ledgers.
- Ensure accuracy and completeness of all financial records.
- Handle cash receipts and disbursements.
- Record and reconcile cash transactions and bank statements.
- Safeguard cash and financial documents.
- Prepare and present financial reports to management.
- Assist in budgeting and forecasting activities.
- Ensure timely and accurate financial reporting.
Education
Bachelor of Engineering - Electronics And Communications Engineering
Karpaga Vinayaga College of Engineering And Techn
Chengalpattu 04.2001 -
Skills
MS Word,Powerpoint and Excel
Translation /Proofreading/Editing
Copywriting
Operations Management
Operations Oversight
Report Preparation
Strategic Planning
Cross-functional Team Coordination
Corporate Communications
Office Administration
Technical Support
Office Management
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Freelancer(Data Entry)
Oxour Solutions
01.2021 - Current
Senior Executive
Ebixcash World Money Ltd
08.2018 - 03.2020
Senior Process Associate
Shriram Value Services (P) Ltd
04.2012 - 08.2018
Trainee(Ex)- Customer Quality
3rd Employee of Rane TRW Through Lakshith Con
07.2011 - 03.2012
Branch Manager
WOMAN-NGO
12.2009 - 05.2011
Bachelor of Engineering - Electronics And Communications Engineering
Karpaga Vinayaga College of Engineering And Techn
04.2001 -
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