PRIYANGA M
Chennai
Summary
Results-oriented Workflow and Accessibility professional with over 10 years of experience in Workflow Coordination, Project Coordination, and Quality Analysis. Expertise in managing accessibility projects for PDF, PowerPoint, Word, and Excel, ensuring compliance with WCAG and Section 508 standards. Skilled in client coordination, quality assurance, and process improvement, effectively managing multiple priorities in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Sourcing Analyst
Williamslea
Chennai
10.2025 - Current
- Prepared and processed RFQs, securing competitive vendor pricing and service information.
- Negotiated vendor costs to meet budgetary constraints while maximizing value.
- Coordinated with business teams to obtain cost and budget approvals, ensuring alignment with project needs.
- Collaborated with legal teams on contract review and negotiation processes.
- Ensured timely execution of contracts by internal and external parties.
- Processed vendor invoices, guaranteeing accurate and prompt payments.
- Maintained sourcing records and provided stakeholders with regular status updates, enhancing communication and transparency.
- Managed subscriptions, ensuring alignment with business requirements for new and renewal contracts.
Global Workflow Coordinator - Onshore
Williamslea
Chennai
05.2024 - 09.2025
- Coordinated global workflow operations, ensuring on-time delivery across multiple regions.
- Acted as primary onshore contact for clients and offshore production teams.
- Managed production queues and priorities, aligning with SLAs across various time zones.
- Allocated tasks based on team capacity, skill sets, and delivery timelines.
- Monitored quality metrics, turnaround times, and workflow risks, escalating issues as necessary.
- Communicated delivery status, potential risks, and updates to clients and stakeholders.
- Ensured compliance with client standards, quality guidelines, and process requirements.
- Reviewed production reports and tracked performance metrics, identifying areas for ongoing improvement.
Global Workflow Coordinator - Offshore
Williamslea
Chennai
07.2022 - 04.2024
- Led end-to-end document production workflow, achieving timely delivery and compliance with client SLAs.
- Managed daily production queues, prioritizing and ensuring timely completion of high-volume and urgent deliverables.
- Coordinated communication with onshore clients and internal stakeholders via email and chat to facilitate project alignment.
- Monitored quality standards, ensuring full compliance with client requirements.
- Reviewed completed documents for accuracy, formatting consistency, and adherence to brand standards.
- Delegated tasks to team members based on their skill sets and current workloads.
- Tracked billed hours for accurate client invoicing, maintaining transparency in billing processes.
- Prepared and distributed daily and weekly production and quality reports to management.
Project Coordinator
RR Donnelly
Chennai
03.2021 - 07.2022
- Managed and guided accessibility production teams to meet delivery targets
- Monitored project deadlines and SLAs, ensuring timely completion of all deliverables
- Tracked team performance, proactively addressing delays and quality issues to maintain project standards
- Reviewed and validated accessibility deliverables for quality and compliance
- Ensured documents met WCAG and Section 508 accessibility standards
- Coordinated PDF, PowerPoint, and Word accessibility projects, aligning deliverables with client specifications
- Communicated project status, risks, and updates with clients and stakeholders
- Prepared quality and performance reports for management review
Accessibility Trainer
Codemantra Pvt Ltd
Chennai
01.2019 - 02.2021
- Delivered accessibility training for PDF, MS PowerPoint, and MS Word documents.
- Trained internal teams and external vendors on WCAG 2.0/2.1 and Section 508 standards, enhancing awareness and compliance.
- Evaluated production outputs to ensure compliance with accessibility standards.
- Analyzed bulk projects and guided teams in managing complex accessibility requirements.
- Conducted refresher training sessions to uphold quality standards.
- Developed instructional documents and facilitated knowledge-sharing sessions to improve team understanding of accessibility best practices.
- Tracked training progress and provided updates to management.
- Transformed marketing documents to meet accessibility standards, promoting inclusivity and accessibility for diverse audiences. into accessible formats.
Senior Quality Analyst
Codemantra Pvt Ltd
Chennai
01.2019 - 02.2021
- Conducted final quality audits on accessibility deliverables, identifying and documenting defects to enhance product quality.
- Analyzed client and internal feedback to determine root causes and implement corrective actions.
- Facilitated weekly quality performance meetings with team leads and managers to enhance output accuracy.
- Created and maintained Accessibility QA checklists to standardize quality assurance processes.
- Provided quality feedback to production teams, facilitating targeted improvements in deliverable accuracy.
- Tracked action items to reinforce individual and team accountability for quality standards.
- Organized knowledge transfer sessions to elevate team awareness of quality best practices.
- Optimized workflows and updated procedures to minimize quality errors and disputes.
Junior Developer - Accessibility
SPi Global
Chennai
08.2017 - 12.2018
- Ensured compliance with WCAG 2.0 / 2.1 and Section 508 standards for all documents.
- Executed accessibility remediation, enhancing document usability through proper tags, reading order, alt text, and structure.
- Converted MS PowerPoint, Word, Excel, and Adobe PDF documents into fully accessible formats.
- Validated outputs using accessibility checkers and assistive technology tools to guarantee quality.
- Acted as Subject Matter Expert for accessibility inquiries and issue resolution.
- Trained team members on accessibility standards, fostering a culture of compliance and effective workflows.
- Evaluated team outputs, delivering corrective feedback to ensure adherence to quality standards and accessibility compliance.
- Supported high-volume accessibility projects with expert recommendations.
Technical Support Executive
Samsung | Allsec Technologies Ltd
Chennai
02.2016 - 08.2017
- Guided customers through troubleshooting steps, achieving resolution of identified issues.
- Resolved mobile and device issues remotely during inbound calls, enhancing customer experience.
- Logged, tracked, and updated customer problems accurately in support systems.
- Coordinated with team members to expedite resolution of customer inquiries.
- Maintained high satisfaction by communicating clearly with customers.
- Escalated complex technical problems to internal teams for further analysis.
- Collected feedback from customers to enhance service quality.
Education
B.E - Computer Science and Engineering
University College of Engineering
Thiruvarur, TN04.2015
Higher Secondary -
St. Theresa’s G.H.S School
Thiruthuraipoondi, TN04.2011
SSLC -
St. Theresa’s G.H.S School
Thiruthuraipoondi, TN04.2010
Skills
- Workflow coordination
- Quality assurance
- Project management
- Effective communication
- SLA management
- RFQ preparation
- Vendor management
- Cost and contract negotiation
- Invoice processing
- Budget forecasting
Technical Knowledge
Applications: MS PowerPoint | MS Word | MS Excel | Adobe Acrobat DC | MS Access
ERP & Business Applications: SAP | Market Data Manager
Personal Information
Timeline
Sourcing Analyst
Williamslea
10.2025 - Current
Global Workflow Coordinator - Onshore
Williamslea
05.2024 - 09.2025
Global Workflow Coordinator - Offshore
Williamslea
07.2022 - 04.2024
Project Coordinator
RR Donnelly
03.2021 - 07.2022
Accessibility Trainer
Codemantra Pvt Ltd
01.2019 - 02.2021
Senior Quality Analyst
Codemantra Pvt Ltd
01.2019 - 02.2021
Junior Developer - Accessibility
SPi Global
08.2017 - 12.2018
Technical Support Executive
Samsung | Allsec Technologies Ltd
02.2016 - 08.2017
B.E - Computer Science and Engineering
University College of Engineering
Higher Secondary -
St. Theresa’s G.H.S School
SSLC -
St. Theresa’s G.H.S School