Summary
Overview
Work History
Education
Skills
Websites
Affiliations
References
Timeline
Generic

Promise Kreis

Deer Lodge

Summary

For over a decade, I have been running my own cleaning service business for select clients, servicing 22 regular clients by appointment only. I have developed strong skills in negotiation, project estimation, and appointment making, as well as a deep understanding of the health services field. I have also maintained a high level of customer satisfaction and loyalty, as well as a positive reputation in the market. Prior to that, I managed office operations and ensured smooth day-to-day functioning for over seven years. I supervised administrative staff, assigned tasks, and prepared reports, presentations, and documents. I also coordinated with different departments of the organization for various projects, demonstrating my skills in office support, teamwork, and problem solving. Recently, I took on a short-term role as an office manager where I applied my knowledge and skills to handle the office affairs and support the higher management. I am looking for an opportunity to join a dynamic and diverse team, where I can contribute to the organization's goals and culture, and bring my perspective and experience to the table. Highly efficient Virtual Assistant with history of delivering top-notch administrative support and project management. Specialize in managing schedules, coordinating meetings, and conducting research to streamline operations. Possess strong communication skills, technical savvy, and ability to multitask effectively under pressure. Previous work has resulted in improved office efficiency and consistent client satisfaction.

Overview

25
25
years of professional experience

Work History

Virtual Assistant

1099 Self Employed
04.2022 - Current
  • Scheduled and Canceled appointments for clients
  • Managed e-mails and responded promptly to inquires
  • Conferred with customers by telephone, chat and e-mail
  • Performed research to collect and record industry data

Business Owner

Cleaning Promises
Deer Lodge
05.2016 - Current
  • Managed office operations and ensured smooth day-to-day functioning
  • Kept up-to-date on regulatory changes affecting business operations.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Ensured compliance with all local laws and regulations related to the business operations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted regular meetings with employees to review progress towards company goals.

Business Office Manager

Black Diamond and Commercial Clean
05.2002 - 06.2013
  • Responsible for maintaining day to day operations of commercial cleaning service
  • Handled Bookkeeping and financials
  • Scheduled appointments and maintained appointment calendar
  • Managed a team of 4-5 employees to ensuring each job was done according to client and OSHA specs

Psychiatric Technician

Lakeshore Mental Health Hospital
02.2000 - 10.2002
  • Medical Chart Data Entry
  • Appointment setting
  • Accurately taking and imputing patients vitals
  • Answering multi lined phones

Education

Health Services/Allied Health/Health Sciences - General

Roane State Community College
08.1998

High School Diploma - Honors/Regents High School/Secondary Diploma Program

Sunbright School
05.1997

Skills

  • Negotiation
  • Project Estimation
  • Appointment Making
  • Bookkeeping
  • Hiring and Firing of employees
  • Paperwork
  • Appointment Scheduling
  • Online Data Entry
  • Medical Records
  • Therapeutic Crisis Intervention
  • Project management
  • Online scheduling
  • Video and livestreaming
  • Meeting documentation
  • Attention to detail
  • Multitasking and organization
  • Email management
  • Time management
  • Report generation
  • Social media updating
  • Travel arrangements
  • Document preparation
  • Verbal and written communication
  • Problem-solving
  • Internet research
  • Data entry
  • Data confidentiality

Affiliations

learning coach K12 Stride

Boys club basketball coach 8-9 year old

Floral Arrangements and Holiday Wreaths

Gardening

References

References available upon request.

Timeline

Virtual Assistant

1099 Self Employed
04.2022 - Current

Business Owner

Cleaning Promises
05.2016 - Current

Business Office Manager

Black Diamond and Commercial Clean
05.2002 - 06.2013

Psychiatric Technician

Lakeshore Mental Health Hospital
02.2000 - 10.2002

Health Services/Allied Health/Health Sciences - General

Roane State Community College

High School Diploma - Honors/Regents High School/Secondary Diploma Program

Sunbright School
Promise Kreis