Punitha M
Senior Catalog Associate
Chennai
Summary
Dynamic Senior Catalog Associate at Amazon with expertise in data management and content curation. Proven track record in optimizing inventory processes and enhancing product detail pages. Skilled in Microsoft Excel and building strong client relationships, ensuring high-quality standards and timely resolutions. Committed to delivering exceptional results through effective training and mentoring.
Overview
6
6
years of professional experience
Work History
Senior Catalog Associate
Amazon
05.2021 - Current
- Coordinated with vendors to obtain accurate product data for seamless integration into the catalog system.
- Ensured data consistency across all channels with thorough quality assurance checks.
- Optimized inventory management processes through meticulous tracking of stock levels and order fulfillment rates.
- Offering support to vendors/manufacturer by validating the information received from them and uploading the content on Amazon's catalog, improving the existing product detail page (product description/content/etc).
- Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards.
- Resolving defects at the Amazon product display page by analyzing the available data and using internal tools.
- Performing quality audits to be sure everything that appears on the Amazon websites respects company’s standards.
Customer Support Associate
Sutherland Global Services
10.2018 - 02.2021
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
- Developed strong relationships with clients through consistent follow-ups on outstanding issues, ensuring timely resolutions and ongoing communication updates.
Education
B.E - Electronics And Communication Engineering
Meenakshi Sundararajan Engineering College
Chennai, India 04.2001 -
Higher Secondary Education -
Valluvar Gurukulam Higher Secondary School
Chennai, India 04.2001 -
Secondary Education -
Government Higher Secondary School
Chennai, India 04.2001 -
Skills
Data management expertise
Training and mentoring
Content curation
Database administration
Microsoft Excel
Product categorization
Timeline
Senior Catalog Associate
Amazon
05.2021 - Current
Customer Support Associate
Sutherland Global Services
10.2018 - 02.2021
B.E - Electronics And Communication Engineering
Meenakshi Sundararajan Engineering College
04.2001 -
Higher Secondary Education -
Valluvar Gurukulam Higher Secondary School
04.2001 -
Secondary Education -
Government Higher Secondary School
04.2001 -
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