Purushotham Pamanji

Healthcare client

• Oversaw training and onboarding process for all newly hired employees.
• Generated repeat business through exceptional customer service.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Coordinated with different vendors & stakeholders and completed multiple datacenter upgrades for the client.
• Lead a team of 30+ team members as a project manager and as a reporting manager.
• Developed project plans and managed project scope to guide projects from conceptualization to implementation and maintenance.
• Communicated project plans and progress to key stakeholders and project contributors.
• Wrote, updated and maintained project documentation.
• Monitored and tracked project progress to support timely completion.
• Created and implemented contingency plans to address potential risks.
• Served as an intermediary between support teams, management, procurement, sales, quality assurance and clients.
• Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
• Work with internal teams and identify opportunities for automation.
• Helped deliver 70+ automations for the client by identifying repetitive work, standard jobs and new implementations.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Organized and led staff orientation programs and training to promote collaboration and cross skilling/up skilling among the teams.

• Performing Farm Maintenance Activities spanning across 3 different geographic locations consisting of different business applications being the single point of Contact
• Application publishing and streaming within Windows Servers across various versions
• Troubleshooting issues related to Citrix Presentation Console server 4.5, Citrix XenApp 5, XenApp 6.5, 7.6&7.15 and Citrix Access Gateway
• Migrated application from lower citrix version to newer 7.15 infrastructure
• Creating the PVS target versioning server and managing the versions of Vdisk
• Part of change control team, to manage the weekly changes and maintain the new server addition and decommission server lists
• Monitoring the server via Citrix director, VRops, Nagios etc
• Automated citrix health check reports and created and maintained the estate inventory and other technical blueprint documents
• Expertise in publishing and managing applications, desktop and content in Citrix Delivery Service Console
• Involved in management reviews that dealt with reporting based on Application Usage, Server Utilization and Concurrent License Activity
• Involved in various new builds for uplifting citrix servers
• Involved in administration of VMware Horizon View 6.0 and View 7.0
• Updating the documents that relate Standard Operating Procedures based on the changes that are provided by the stakeholders and update it to all the team members on a daily basis
• Taking into account the incidents that have been escalated and action them appropriately based on their priority in a professional manner
• Monitored project progress, identified risks and took corrective action as needed.
• Maintained open communication by presenting regular updates on project status to customers.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

• Creating groups and managing VMs
• Building VM and Physical machines
• Creating Home directories and performing system admin tasks in Linux
• Maintaining Linux VMs through Leostream
• Performance maintenance
• Account Management
• Managing the Service Calls both user created and automatic alert generated, by providing the solution within the SLA
• Initiating critical situation conference call’s during TOP/HIGH Priority Tickets
• Also, updating of Tickets status in weekly conference with Onsite and Offshore Management
• Coordinating or updating status and progress of TOP/HIGH Priority Tickets to client management and its internal support executives
• Extensively worked in Windows Active Directory to create users & groups
• Performing P2V, V2V conversions
• Responsible for Administration of Active Directory and delegating control / permissions
• Allocation of storage spaces to VMs through shared storage
• Monitoring of VDI Infrastructure
• Preparing Incident Report and RCA for critical tickets
• Analysing the Event Logs and taking necessary Remedies
• Working on Citrix related issues and coordinating with Citrix admin
• Assisting the users in installing of Citrix applications
• Monitoring CPU, Memory and Disk Space Utilization
• Server disk space management
• Performing system start-ups and shutdowns during maintenance window
• Creation and Deletion of Users, Groups and OUs in Active Directory
• Assistance with training of staff and compiling procedural documentation
• Ensure computer hardware is safe & complies with health and safety legislation
• Identifying and taking responsibility of high priority tickets liaising with concerned teams and communicating with affected users
• Training new joiners in the team
• Generating and analysing reports from Service Now tool

• Providing Level 2 and level 1 Technical support for Rhapsody customers
• Handling DRM related issues in customers PC’s and devices
• Coaching everyone about the updates on process and technical information