Summary
Overview
Work History
Education
Skills
HONORS & ACHIEVEMENTS
Timeline
Generic

QUENE S. HARRISON

Cleveland

Summary

Compassionate and results-driven Family Services and Customer Support Professional with over 11 years of experience supporting children, families, and diverse populations. Highly skilled in case coordination, client advocacy, documentation, and relationship-building. Known for strong communication, organization, and problem-solving abilities with a commitment to improving client outcomes and service quality.

Overview

11
11
years of professional experience

Work History

Child Development / Family Service Specialist

Family Resource Agency
09.2014 - 06.2025
  • Provided comprehensive support and advocacy services to children and families to improve stability and access to essential resources.
  • Coordinated referrals for housing, healthcare, and community assistance programs.
  • Developed individualized family service plans in collaboration with multidisciplinary teams.
  • Conducted home visits and ensured compliance with enrollment and documentation requirements.
  • Maintained accurate records while upholding confidentiality standards.
  • Built strong rapport with families, resulting in consistent positive feedback and long-term engagement.
  • Supported attendance improvement and student success initiatives.

Education

Master of Science - Marriage & Family Studies

Lee University
01.2024

Bachelor of Science - Liberal Arts

Lee University
01.2022

Associate of Applied Science - Early Childhood Education

Cleveland State Community College
01.2020

Skills

  • Client Advocacy & Support
  • Case Management
  • Family & Community Resource Coordination
  • Customer Service Excellence
  • Conflict Resolution
  • Documentation & Record Management
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Google Workspace
  • Time Management
  • Confidentiality & Compliance
  • Multitasking & Adaptability
  • Professional Communication

HONORS & ACHIEVEMENTS

Member, Phi Theta Kappa Honor Society, Recognized for exceptional family engagement and service continuity, Completed annual professional development training with 100% compliance

Timeline

Child Development / Family Service Specialist

Family Resource Agency
09.2014 - 06.2025

Master of Science - Marriage & Family Studies

Lee University

Bachelor of Science - Liberal Arts

Lee University

Associate of Applied Science - Early Childhood Education

Cleveland State Community College
QUENE S. HARRISON